Hi, I just bought the Malwarebytes Premium plus Privacy package, for a 2-year subscription, and now, I seem to be having a very similar issue to the gentleman, above.
I tried issuing a ticket, through mb-support, but I'm not sure if it worked, successfully?
So, that's why I'm writing here.
Same apparent problem: Malwarebytes Privacy keeps giving me this VPN service error. I've tried re-starting, updating, and I've also tried selecting other server-locations.
Also, the first time that I got this error, I had accidentally clicked OFF, when it was trying to connect, and after that, I got a message telling me to un-install the whole program, and re-install it. I can't find an "official un-installer" in the Malwarebytes Privacy program-files, so I'm not sure what the best way would be, to un-install this?
After that happened, I just kept getting the same VPN service error, over and over.
I would like help with this serious issue, please. Also, I would like to know if the gentleman above, "Uncle_Adolph", ever got his problem successfully resolved? It seems as though your technical supporters were unable to help him, and stopped trying to help, and stopped communicating with him, after about a month?
I hope that isn't the case, but as a customer who's just now paid over $200 for your product, I find that really disconcerting. I would like to have the assurance that your support-staff won't ignore me, or forget about me, and will continue to help me, for as long as I need help.
I would also like to know that, if this problem can't be resolved in a timely fashion---And, I'm a patient and reasonable person, and we can discuss what "a timely fashion" would construe, but I'm not going to wait forever, before asking for a refund---If this can't be fixed within a reasonable amount of time, then I want to know that the subscription that I've purchased for your product, will be extended, for free, for a period equal to the time that I can't fully use my Premium + Privacy bundle.
Respectfully, these are the expectations that I have, as your customer-in-need. If I can't count on Malwarebytes to fulfill them, then please let me know, so that I can just go get a refund, now, rather than wasting a lot of my time, and yours, trying to get this problem solved, only to end up, angry and frustrated.
I don't mean this to be rude---not at all, and I've always liked Malwarebytes---I've happily recommended your service to a lot of other people, in the past.
I just really hope that you can help me with this, and I will do my very best to be a good and loyal customer. The above Forum-post has me a little worried, though; and I would just like some assurances, that I'm going to be well-taken-care-of.
Thank you so much for all your time and assistance, and I wish you happy Holidays!
mbst-grab-results.zip