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XCUT

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  1. Thanks for the explanation. I assume the dump file didn't help in pinpointing the problem?
  2. I wouldn't like to sound impolite, but this one is a copy-paste text I've seen on Malwarebytes forums before. Maybe I'm being obtuse, but I still don't understand why the custom scan with rootkits scan option enabled crashes my PC and takes hours to do the scanning. By the way, by "threat scan" do you mean the default scan that is available that the main menu of Malwarebytes? If so, I did this scan (with rootkit option) - no crash, and lasted only several minutes.
  3. I managed to pinpoint that the crash happens only during the custom scan of whole PC, but with the rootkits option enabled. When I disabled the rootkit scan, there was no crash. I also scanned each drive separately, and everything was fine. Another peculiarity was that the custom scan of all drives with rootkits disabled lasts 18 minutes. However, with the rootkit option enabled it lasts over 5 hours, and eventually crashes (even though the rootkit scan itself lasts only for a few seconds). To me it doesn't make much sense, but I'd be glad to hear some enlightenment.
  4. Nevermind, I uploaded it here: https://easyupload.io/4no4da Password to the file: Malwarebytes
  5. Any other way to send the dump file? Compressed in RAR, it has 4,5 GB. Honestly, I don't know. Apart from custom scan, I only scanned drive E, and it didn't crash.
  6. Blue screen crash happened again, although the Stop Code was different (critical process died). Also, I noticed that the crash seems to happen at random time (i.e. sometimes it happens after an hour of scanning, and sometimes after three hours). Now, by "full memory dump" you mean "complete memory dump"? Also, by "replicating the crash" I assume you mean to start the scan again to get another crash? Then, where can I find this crash dump file?
  7. Yes, I reinstalled G DATA already. I'll do as you said and will let you know if that fixes the problem.
  8. I did as you said, but the blue screen crash happened again. Thus, G DATA is not the cause of the issue.
  9. The thing is that it did not used to be like that. I've had G DATA for several years, and previously everything worked fine. So something else must be at play.
  10. As in title. During custom scan of my whole PC, with all options of scanning enabled, I get blue screen and the whole computer needs to be restarted. The crash happens during the "scanning file system" phase. Translation of the blue screen message is as following (attachment): "Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. 25% complete For more information about this issue and possible fixes, visit: http://www.windows.com/stopcode If you call a support person, give them this info: Stop code: UNEXPECTED_STORE_EXCEPTION" I have windows 10, with all updated installed, except two optional updates (Intel-system updates), however, the blue screen already occured before these optional updates were available. I also have G DATA Internet Security antivirus, although I did add Malwarebytes to its exceptions (as advised on Malwarebytes support page: Malwarebytes for Windows antivirus exclusions list – Malwarebytes Support). BSOD occurs ONLY during Malwarebytes scan - I've never had any blue screens, crashes or other problems with my PC.
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