Hi Guys,
though I have had Malwarebytes for so long i cannot remember life without it, and the fact that i have never needed support before shows how good/simple it is, however i needed a question answering 3 days ago so i got in touch and within the hour i received an automated reply with a ticket number, and then nothing, i presumed 24 hours would normally be realistic, (nothing) so maybe because of covid (its the reason for everything else going wrong) i ought to give it 48 hours, nothing and so on here i am now on day 4,and i sent another request just in case that 1st one got lost in cyberspace, 24 hours ago still nothing, the problem i have is looking at the new VPN i am interested but waned a specific billing question answered, so while i was waiting i looked at all the others selling VPN and checked their reviews, ne or 2 of the better ones had FANTASTIC customer services, which does not really matter until you need it, so i am now preparing to leave MB because of the carefree attitude to waiting customers, any one got an opinion or indeed advice.
Many thanks Martin M