[Malwarebytes is crashing during scan and it found 3 virus so far but]

1 hour ago, mbam_mtbr said:

@Flaws39,

I added those apps to our whitelist.  They will no longer be detected in future database versions.

 

Thanks buddy can you ask the devs to fix the update so it will not crash on android 9 devices? Because if o update this version it will break it so for now I can just wait 

[Malwarebytes is crashing during scan and it found 3 virus so far but]

Even more digging so I found the last version that works for my phone version 3.11.0.111 it finds 4  threats and completes the scan wich is very nice, here are the screen shots I've tried all the versions that are newer and they all crash this is the newest version that works without crashing.so I'm happy that I have a pretty new version of mallwherebytes working now but hopefully you can fix the latest version soon.i dont have any virus on my phone as you can see so it's all good.these are not threats as package disaber pro is a paid for app you can only buy on there website and I pay a yearly subscription, and quick setting was from a legit apk site and it's been on my phone for 4 years no worrys at all as this is just warning me that these apps were installed outside the play store 

[Malwarebytes is crashing during scan and it found 3 virus so far but]

Ok so I've given up and deleted the mallwherebytes  app and reinstalled the old version the new one does not scan on android 9 without closing, tried it on another andoid 9 phone same issue.hoping you guys fix this with the next update 

[Malwarebytes is crashing during scan and it found 3 virus so far but]

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[Malwarebytes is crashing during scan and it found 3 virus so far but]

1 hour ago, mbam_mtbr said:

Hi @Flaws39,

Could you send me a screenshot of the battery optimization with it disabled for Malwarebytes?  This issue is usually associated with battery optimization.

 

 

[Malwarebytes is crashing during scan and it found 3 virus so far but]

Any ideas how I can get the app to run on my phone?or should I just stick to the version just before your latest update as that works on android 9 pie

[Malwarebytes is crashing during scan and it found 3 virus so far but]

1 minute ago, mbam_mtbr said:

Hi @Flaws39,

Okay, I see what's going on here.  The Android/PotentialRansom warning is from our advanced ransomware scanner.  Apps that have elevated privileges and that have been installed using side loading (anything installed outside of Google Play) are flagged as potential ransomware.  I see that you have a lot of sideloaded apps, thus why they are being detected.  Installation from outside the Play Store plus elevated privileges are big red flags. Therefore, we warn our customers that a suspicious app was installed that displays ransomware like properties. It’s up to the user to ignore our warnings or not.

The reason you are not getting this warning in our older versions is that it was not working correctly.  Our latest version correctly detects these as Android/PotentialRansom.  You can either uninstall the flagged apps and install from Google Play, or ignore them in Malwarebytes.

 

Yes I understand  but the updated app does not work the scan crashes  so I cannot complete a scan using the latest version of mallwherebytes I want to use it but it wont work

[Malwarebytes is crashing during scan and it found 3 virus so far but]

Ok guys so I clicked stop scan after finder the first 2 imo false positives if I continue to let it scan when it gets to the files then it closes and shutsdown back to my home screen these 2 apps are legit used daily for many years .before the latest update to malwarebytes yesterday this was not an issue.so I'm going to have to uninstall this new version and install the version just before the update again

[Malwarebytes is crashing during scan and it found 3 virus so far but]

The latest build of the mallwherebytes app will not run on my device I've installed it many times it closes after detecting the pua apps.can I send my data via ticket again?I'm currently using the older build of the mallwherebytes app as it runs correctly without crashing.sonif I send you my data can you check it's all good because scanning my phone with the slightly older build of malwarebytes says my phone is clean.

The latest version says I have a couple of potentially unwanted apps even those those apps are fine legit apps from the play store

 

Ok so I've uninstalled the old malwarebytes and installed the latest version I'll take a screen shot stopping the scan after it find a few pua apps

[Malwarebytes is crashing during scan and it found 3 virus so far but]

I've submitted a support ticket  using the updated app that crashes and will not finish a scan 4257232 

I've also  disabled battery optimisation  for malwaremalwarebytes  like I read in an old thread still it shuts down mid scan after detecting loads of threats

so wilst testing I pressed stop when it detected 2 threats because it crashes before it can detect more usually. But when I stopped the scan it would let me see the threats the 2 it let me view were quick settings app and that is not a virus or bad in any way as it's been on my phone 5 years and I use it daily and the other one was package disabler pro that I have  a paid subscription for they were classed as pua  orange threats .I never got to see what the other threats were as it would crash.before finishing 

so i installed an old version of malwarebytes from 2020 and it ran without detecting the pua apps I use and finished without crashing.so that why the first scan worked and said no threats, then I updated the app did the scan again and it detected a load of threats then crashed every time so it's the latest update that causes the issue with crashing on my galaxy Note 9 on android 9.

woukd you be able to check if I have mallwhere on my device because the reason I ran the scan in the first place was because I saw something at the top of my screen flash up saying something had been installed and as I've said I have my phone and all my apps to never auto update including the google play store and google play services 

so I'll be keeping this old version of the app installed for now 

[Malwarebytes is crashing during scan and it found 3 virus so far but]

Im on andoid using a galaxy Note 9 android 9 ,So i cannot remove the mallwhere that malwarebytes found because the app shuts down with no error wilst scanning  the files  I'm using the free app from google play store if that helps I dont know what to do 

Malwarebytes will find 3 or 4 virus then the app will just close with no error and I'll be back on the home screen

I tried again this time it found only 2 viruses then shut down I've downloaded every antivirus app from the store and run full scans and my phone comes back clean even used the built in android one phone came back clean but malwarebytes has found a ton of threats got up to 7 threats then shut down at 35 min

[Malwarebytes found malware here is a couple screenshots]

15 minutes ago, mbam_mtbr said:

Yes, I did.  You're all clean.

Nathan

Thanks buddy 

[Malwarebytes found malware here is a couple screenshots]

7 hours ago, mbam_mtbr said:

Hi @Flaws39,

Looks like it was just sitting in the Download folder and never installed.  If it no longer exists, you're in the clear.

Nathan

Did you take a look at my ticket request ?does it all look clean?

[Malwarebytes found malware here is a couple screenshots]

6 hours ago, Porthos said:

PUP's are potentially unwanted programs. You are most likely clean but support can verify.

In this case it is classified as Android/PUP.riskware

Yeah I noticed the riskware that was on my phone is non critical that's why its orange so that's ok

But in my download section of my web browser I use opera mobile it says failed to delete file when I tried to delete face app .but even though it said failed to delete ,its gone from opera download list so I'm little concerned , but I also deleted another file unrelated to face app called key messages app and that said failed to delete even though it seems to have deleted the download file from the opera download list anyway 

Just worked out if the file was deleted from the phone before,then you go into the web browser download list and try to delete the app you allready had deleted.opera says failed to delete file but it removes it from the list anyway because it doesn't exit anymore I guess because it was deleted beforehand so that's that cleared up.

[Malwarebytes found malware here is a couple screenshots]

4 minutes ago, Porthos said:

No, In many cases support can assist better when it comes to Mobile.

Best to not get apps from any non official source.

Support can get logs from your device to see if you are clean.

I know now not to get apps from non official sources  now cheers

[Malwarebytes found malware here is a couple screenshots]

16 minutes ago, Porthos said:

Since you created a support ticket, Please wait for them.

Please submit only one ticket.

 

Be advised it can take 3-7 weekdays for a response after the automated ticket number.

 

So what's is this risk where?is my phone clean now.what does this pup thing do?

[Malwarebytes found malware here is a couple screenshots]

Did I do the wrong thing making a supported  ticket?what is this pup riskware obfus rx

[Malwarebytes found malware here is a couple screenshots]

So guys I was on my home screen and not doing anything and badoo opened itself automatically I was thinking wtf

So immediately opened malwarebytes demo and did a scan and it found 1 threat 

What was this threat  it says face app pro i tried to get the good version from non official source just googled the app and installed ,app didnt work anyway so deleted it immediately, anyway should I be concerned?Is my phone clean now after malwarebytes says it removed the threat?

Could you guys check my phone is ok ?

I sent to support via the app and generated a ticket created ticket 3549235

[I have a virus or malware on my phone even factory reset has not helped]

I'll try an go 5 days without opera its going to a really difficult to use the phone without all my bookmarks and speed dials 

But I'll be back to this thread in 5 days or before if the malware comes back telling me to update yahoo or another random app.thank you lastly should I send another report?

[I have a virus or malware on my phone even factory reset has not helped]

I've deleted  my precious opera lol.

But not deleted yahoo as I really need it as I'm waiting for an email. 

Could you explain if the pop ups are real them why are they different every time and why are they on my home screen.

And also why are they happening if I've got all notifications blocked and updates blocked?

Sorry for all the questions 

[I have a virus or malware on my phone even factory reset has not helped]

Just now, mbam_mtbr said:

Hi @Flaws39,

I would try the method of clearing everything on all browsers installed on the mobile device just in case.  Let me know know if the pop ups still occur after uninstalling opera.

Nathan

Did that 10 times 

[I have a virus or malware on my phone even factory reset has not helped]

Ps I know you guys say it's not a virus but you know what I mean.im not tech savvy at all

[I have a virus or malware on my phone even factory reset has not helped]

I just prey you guys can stop this and remove  it for me.as I love this phone and it's new I will be so grateful once  we can get to the bottom of this weird virus mystery 

[I have a virus or malware on my phone even factory reset has not helped]

I've deleted every app that was on my phone since this virus came onto my phone. So every app I've downloaded in the last 3 months I've deleted. 

[I have a virus or malware on my phone even factory reset has not helped]

Because the pop ups are not just happening with opera it was happening with other apps full screen pip ups across my home screen even when the app is not even open.that link I posted says it causes pop ups that look like there coming from and app.then you click update via that pop up and you install a trojan.thast why I haven't clicked update from all these weird pop ups.amd lastly if it was legit up date they would not be a different pop up each time.with different layouts and fonts. And I also have all notifications and updates blocked

It's a complete nightmare these andoid viruses are getting out of hand