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Deano253

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  1. Am I "de-virused", then? Thanks very much for your help. I'm not worried about outdated software, Maurice. I turn this machine off every night, and when I turn it on again, it seems like some program (if not Windows) always insists it absolutely has to update itself. Usually when I'm in a hurry. I use these programs infrequently, except for Firefox (one of the worst offenders, by the way) and they'll get updated probably the next time I use them. Very frankly, I'm surprised you'd mention in a public forum that SecurityCheck thinks my copy of MS Office is unlicensed; be aware it is in fact fully licensed. Deano253
  2. To be honest, Maurice, I'm afraid to try to open the old Word file that started this mess. If it's corrupt, it'll infect me again and I'll be right back where I started. I can open other, newer, files without problems. (So far!) SecurityCheck threw up a dialog box reading "This app can't run on your PC." I was able to find and download v1.4.0.53, which ran, apparently successfully. The log is attached. I see there is still something from Kaspersky hanging around. Deano253 SecurityCheck.txt
  3. Done, Maurice, first time with same result. Finished in seconds, no restart. So I hit it again; the second time took about ten minutes to run and asked for a restart when it was finished. Fixlog.txt is attached. My apologies for being so slow to get back to you; I've had some medical issues recently. Fixlog.txt
  4. Hello, Maurice, I have downloaded and run the Kaspersky removal tool. It was unable to find any product to remove, so I chose what appeared to be the best match from a list of possibilities. I have also run your fixlist script, and the log is attached. I hope it ran successfully, as it did not do a restart, and required no patience at all - the entire operation was completed in just a few seconds. The remnants of some old virtual machines are on my hard drive. I need to either reinstall VMWare, or get around to blowing those old files away. Thanks again, Deano253 Fixlog.txt
  5. Good afternoon, Maurice, Thanks for helping me with this problem. The mbst-grab-results.zip file is attached. Malwarebytes was somehow set to notify but not download updates; the latest version and updates have been downloaded and installed, and it is now set to keep itself up to date. I used to use Kaspersky Total Security, however, as I recall, they issued an update that broke Malwarebytes and other stuff, and pretty much refused to fix it, forcing MWB to do so themselves. When it was pointed out that any future update could break something else, causing the problem all over again, I got rid of Kaspersky, using Windows' Control Panel / Add or Remove Programs. It is not supposed to be on my system. I know Windows Defender is many times better than it used to be, however I remain unconvinced that it's a final solution. Cheers, Deano253 mbst-grab-results.zip
  6. Last December, I got onto a dodgy website and this forum helped me clear up some kind of malware. (See thread "Infected with something".) Yesterday I was browsing through some old MS Word files and today, when I try to open Word and Excel files, I get the same dialog box - which reports the file can't be opened, and offers help, repair, or close. I now know that help and repair are bogus choices, so I just backed out of the dialog. I don't recall visiting any spurious websites; is it possible the previous infection left "dirty" files on my system, for me to find and open later? Trying to remember what was required to trouble-shoot; attached is what I think is needed. If I've messed up, please advise. As before, I'll appreciate any assistance. Thank you. Deano253 FRST.txt Addition.txt mwarebytes scan.txt
  7. Everything seems fine, Kevin, thanks very much for your help. Deano253
  8. Hi, Kevin, I don't know what happened with fixlog from FRST. I ran it Tuesday and again Wednesday; the window stayed open on-screen for less than a minute and then closed. I ran it again later Wednesday and the third time was the charm. Log is attached. The adwcleaner log is also attached for continuity's sake; that program did find and delete a couple of things as per the second posting above. After running the above, I found that Sophos had apparently left some of itself behind while trying to install. I got rid of that using Windows Control Panel install/uninstall and then Sophos installed. It found one thing; as per your original instructions, below I've copied and pasted the results. Thanks so much for your assistance! Deano253 2020-12-02 23:25:52.626 Sophos Virus Removal Tool version 2.8.0 2020-12-02 23:25:52.626 Copyright (c) 2009-2020 Sophos Limited. All rights reserved. 2020-12-02 23:25:52.626 This tool will scan your computer for viruses and other threats. If it finds any, it will give you the option to remove them. 2020-12-02 23:25:52.626 Windows version 6.2 SP 0.0 build 9200 SM=0x100 PT=0x1 WOW64 2020-12-02 23:25:52.626 Checking for updates... 2020-12-02 23:25:52.636 Update progress: proxy server not available 2020-12-02 23:25:58.242 Downloading updates... 2020-12-02 23:25:58.242 Update progress: [I96736] sdds.svrt_v1.20: adding primary package C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED baseVersion=1 2020-12-02 23:25:58.242 Update progress: [I95020] sdds.svrt_v1.20: looking for packages included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path= 2020-12-02 23:25:58.242 Update progress: [I22529] sdds.svrt_v1.20: looking for supplements included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path= 2020-12-02 23:25:58.242 Update progress: [V81533] SU::createCachedPackageSource creating cached package source for http://d2.sophosupd.com/update-B: url=SOPHOS 2020-12-02 23:25:58.242 Update progress: [V81533] SU::createCachedPackageSource creating http_source_specific_data to download customer file 2020-12-02 23:25:58.242 Update progress: [V81533] SU::createCachedPackageSource creating package source to download customer file 2020-12-02 23:25:58.242 Update progress: [V81533] SU::createCachedPackageSource creating cached package source 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: catalogue/sdds.data0910.xml 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: catalogue/sdds.data0910.xml: 47 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 1b20fcaf8e0d81ecf8076c4b42a5dfa2x000.xml: 2305 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 1b20fcaf8e0d81ecf8076c4b42a5dfa2x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: b3553b48017737bbb3eec8674844b166x000.xml: 8673 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: b3553b48017737bbb3eec8674844b166x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE582/0b3fc481278f5d42b8e676b24c69598ax000.xml: 590 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE582/0b3fc481278f5d42b8e676b24c69598ax000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: SXLSUP/9658bb75e4104455fe802645d41af3dax000.xml: 598 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: SXLSUP/9658bb75e4104455fe802645d41af3dax000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE579/26a1a097a14b8e0bbd28be53a2aafb1ex000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE579/26a1a097a14b8e0bbd28be53a2aafb1ex000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE580/44559335c6f1bc63dde9d811db091136x000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE580/44559335c6f1bc63dde9d811db091136x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE577/55f0b0a4e526c2d0401e01357d48129ax000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE577/55f0b0a4e526c2d0401e01357d48129ax000.xml: 31 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE576/7ed1ad18698b36122cfd3eb25407d6e6x000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE576/7ed1ad18698b36122cfd3eb25407d6e6x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE575/f655ae2aebfe5da4ab6db868c674ba43x000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE575/f655ae2aebfe5da4ab6db868c674ba43x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE578/fd09277a9cc316c7820beadc29555583x000.xml: 601 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE578/fd09277a9cc316c7820beadc29555583x000.xml: 0 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: IDE581/70389dd54185c89d6b99959a44dd78c6x000.xml: 2559 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: IDE581/70389dd54185c89d6b99959a44dd78c6x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 94ee76f75cc2a222a79a6d5a305ac005x000.xml: 615 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 94ee76f75cc2a222a79a6d5a305ac005x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: c3b05924f8bebb2144ddae058798a9e0x000.xml: 320 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: c3b05924f8bebb2144ddae058798a9e0x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 0c458d84352f35f2b272f8b87e9f9576x000.xml: 753 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 0c458d84352f35f2b272f8b87e9f9576x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 5c7f0eec8cb5f488397216dcfb7e98e8x000.xml: 331 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 5c7f0eec8cb5f488397216dcfb7e98e8x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: f68284d0c844770e160f65625b572b5ex000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: f68284d0c844770e160f65625b572b5ex000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: b6237eb64a0908d40c9415a7c7ba3843x000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: b6237eb64a0908d40c9415a7c7ba3843x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 664cf44531a491f6d94d8e883ebd8013x000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 664cf44531a491f6d94d8e883ebd8013x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e633c35f2a494780bd5b5266ac06f13ax000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: e633c35f2a494780bd5b5266ac06f13ax000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: d48b68b7041bde7c1484c5cb94897672x000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: d48b68b7041bde7c1484c5cb94897672x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 28bb8eb241a254452f85129686b027e5x000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 28bb8eb241a254452f85129686b027e5x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 2a074ff18c7f3222667dc2edfa46e75fx000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 2a074ff18c7f3222667dc2edfa46e75fx000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 9bb8aeca1b234665832ec72c609610cex000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 9bb8aeca1b234665832ec72c609610cex000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 7009c81b29e1d232da816176e143ae49x000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 7009c81b29e1d232da816176e143ae49x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 51d6e7beb10ae1cf1b534f59c6e58e86x000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 51d6e7beb10ae1cf1b534f59c6e58e86x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: ff82765819ae95b2d888a3384d7f2c2cx000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: ff82765819ae95b2d888a3384d7f2c2cx000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: d9a77a07892e11509435eeb503ebcbafx000.xml: 338 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: d9a77a07892e11509435eeb503ebcbafx000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: bc2c5e7314423265da7857c71bf782e5x000.xml: 877 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: bc2c5e7314423265da7857c71bf782e5x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 5e7460873006b214fd68e9307c8b01cfx000.xml: 336 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 5e7460873006b214fd68e9307c8b01cfx000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: f222f289153e3ed05abafd3fa3e91c64x000.xml: 877 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: f222f289153e3ed05abafd3fa3e91c64x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 5460d93c864bcac80628c717f3c5cad4x000.xml: 336 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 5460d93c864bcac80628c717f3c5cad4x000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: df3a4de52142d5fc6506775e1114924cx000.xml: 877 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: df3a4de52142d5fc6506775e1114924cx000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 4c9d868240075771bc631fd70ffeb16ex000.xml: 336 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 4c9d868240075771bc631fd70ffeb16ex000.xml: 15 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 4eac5d58eaa7027016f336e941c20e03x000.xml: 877 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 4eac5d58eaa7027016f336e941c20e03x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: b4b5ea57a2c3ebf1d2d8b13470bee761x000.xml: 336 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: b4b5ea57a2c3ebf1d2d8b13470bee761x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 4ba8c60481a8187a78cfe377e27311aax000.xml: 1027 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 4ba8c60481a8187a78cfe377e27311aax000.xml: 0 ms 2020-12-02 23:25:58.242 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 00221b86018a1a9f486e7f8d3afc1607x000.xml: 336 bytes 2020-12-02 23:25:58.242 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 00221b86018a1a9f486e7f8d3afc1607x000.xml: 16 ms 2020-12-02 23:25:58.242 Update progress: [I49502] sdds.data0910.xml: found supplement IDE579 LATEST path= baseVersion= [included from product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path=] 2020-12-02 23:25:58.242 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE579 LATEST path= 2020-12-02 23:25:58.242 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE579 LATEST path= 2020-12-02 23:25:58.242 Update progress: [I49502] sdds.data0910.xml: found supplement IDE580 LATEST path= baseVersion= [included from product IDE579 LATEST path=] 2020-12-02 23:25:58.246 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE580 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE580 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I49502] sdds.data0910.xml: found supplement IDE581 LATEST path= baseVersion= [included from product IDE580 LATEST path=] 2020-12-02 23:25:58.246 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE581 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE581 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I49502] sdds.data0910.xml: found supplement IDE582 LATEST path= baseVersion= [included from product IDE581 LATEST path=] 2020-12-02 23:25:58.246 Update progress: [I95020] sdds.data0910.xml: looking for packages included from product IDE582 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I22529] sdds.data0910.xml: looking for supplements included from product IDE582 LATEST path= 2020-12-02 23:25:58.246 Update progress: [I19463] Syncing product C1A903B2-E63E-483b-982D-04BB9C457C60 RECOMMENDED path= 2020-12-02 23:25:58.246 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: c90fc61d20c95b97fb8f24a79b020a22x000.xml: 58196 bytes 2020-12-02 23:25:58.246 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: c90fc61d20c95b97fb8f24a79b020a22x000.xml: 63 ms 2020-12-02 23:25:58.246 Update progress: [I19463] Product download size 175118518 bytes 2020-12-02 23:25:59.816 Update progress: [I19463] Syncing product IDE579 LATEST path= 2020-12-02 23:25:59.816 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: e4c2bcd4c718673e16f63e09efff1a8ex000.xml: 38198 bytes 2020-12-02 23:25:59.816 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: e4c2bcd4c718673e16f63e09efff1a8ex000.xml: 31 ms 2020-12-02 23:25:59.816 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: d88614f5e04b39cdbbff43d399efbccex000.xml: 397 bytes 2020-12-02 23:25:59.816 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: d88614f5e04b39cdbbff43d399efbccex000.xml: 32 ms 2020-12-02 23:25:59.816 Update progress: [I19463] Product download size 3365148 bytes 2020-12-02 23:25:59.998 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: a090dc05ce65e143ba06fc14e001e076x000.xml: 3183 bytes 2020-12-02 23:25:59.998 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: a090dc05ce65e143ba06fc14e001e076x000.xml: 16 ms 2020-12-02 23:26:00.129 Option all = no 2020-12-02 23:26:00.129 Option recurse = yes 2020-12-02 23:26:00.129 Option archive = no 2020-12-02 23:26:00.129 Option service = yes 2020-12-02 23:26:00.129 Option confirm = yes 2020-12-02 23:26:00.129 Option sxl = yes 2020-12-02 23:26:00.131 Option max-data-age = 35 2020-12-02 23:26:00.131 Option vdl-logging = yes 2020-12-02 23:26:00.131 Customer ID: 094260ca9b3af99f9d4a3909fc47a743 2020-12-02 23:26:00.131 Machine ID: 3b73a83963dc41b5ad3147c68a04a8f6 2020-12-02 23:26:00.152 Component SVRTcli.exe version 2.8.0 2020-12-02 23:26:00.152 Component control.dll version 2.8.0 2020-12-02 23:26:00.152 Component SVRTservice.exe version 2.8.0 2020-12-02 23:26:00.152 Component engine\osdp.dll version 1.44.1.2490 2020-12-02 23:26:00.152 Component engine\veex.dll version 3.79.0.2490 2020-12-02 23:26:00.152 Component engine\savi.dll version 9.0.20.2490 2020-12-02 23:26:00.172 Component rkdisk.dll version 1.5.33.1 2020-12-02 23:26:00.172 Version info: Product version 2.8.0 2020-12-02 23:26:00.172 Version info: Detection engine 3.79.0 2020-12-02 23:26:00.172 Version info: Detection data 5.78 2020-12-02 23:26:00.172 Version info: Build date 9/8/2020 2020-12-02 23:26:00.172 Version info: Data files added 384 2020-12-02 23:26:00.172 Version info: Last successful update (not yet updated) 2020-12-02 23:26:00.255 Update progress: [I19463] Syncing product IDE580 LATEST path= 2020-12-02 23:26:00.255 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: fa14ac969204291e5569af27e2082366x000.xml: 39399 bytes 2020-12-02 23:26:00.255 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: fa14ac969204291e5569af27e2082366x000.xml: 250 ms 2020-12-02 23:26:00.255 Update progress: [I19463] Product download size 2835246 bytes 2020-12-02 23:26:00.447 Update progress: [I19463] Syncing product IDE581 LATEST path= 2020-12-02 23:26:00.447 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: 31eee1aee03f5022e368661a28fc484dx000.xml: 19048 bytes 2020-12-02 23:26:00.447 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: 31eee1aee03f5022e368661a28fc484dx000.xml: 16 ms 2020-12-02 23:26:00.447 Update progress: [I19463] Product download size 1348758 bytes 2020-12-02 23:26:00.626 Update progress: [I19463] Syncing product IDE582 LATEST path= 2020-12-02 23:26:00.626 Update progress: [V52614] SU::LoggingAdvisor::start_file [metadata] Syncing: f430c089bf466bb070b959d79391e4c2x000.xml: 124 bytes 2020-12-02 23:26:00.626 Update progress: [V52615] SU::LoggingAdvisor::end_file [metadata] Success: f430c089bf466bb070b959d79391e4c2x000.xml: 16 ms 2020-12-02 23:26:00.656 Installing updates... 2020-12-02 23:26:01.096 Error level 1 2020-12-02 23:26:03.636 Update successful 2020-12-02 23:26:18.187 Option all = no 2020-12-02 23:26:18.187 Option recurse = yes 2020-12-02 23:26:18.187 Option archive = no 2020-12-02 23:26:18.187 Option service = yes 2020-12-02 23:26:18.187 Option confirm = yes 2020-12-02 23:26:18.187 Option sxl = yes 2020-12-02 23:26:18.187 Option max-data-age = 35 2020-12-02 23:26:18.187 Option vdl-logging = yes 2020-12-02 23:26:18.311 Customer ID: 094260ca9b3af99f9d4a3909fc47a743 2020-12-02 23:26:18.311 Machine ID: 3b73a83963dc41b5ad3147c68a04a8f6 2020-12-02 23:26:18.327 Component SVRTcli.exe version 2.8.0 2020-12-02 23:26:18.327 Component control.dll version 2.8.0 2020-12-02 23:26:18.327 Component SVRTservice.exe version 2.8.0 2020-12-02 23:26:18.327 Component engine\osdp.dll version 1.44.1.2490 2020-12-02 23:26:18.327 Component engine\veex.dll version 3.79.0.2490 2020-12-02 23:26:18.327 Component engine\savi.dll version 9.0.20.2490 2020-12-02 23:26:18.327 Component rkdisk.dll version 1.5.33.1 2020-12-02 23:26:18.327 Version info: Product version 2.8.0 2020-12-02 23:26:18.327 Version info: Detection engine 3.79.0 2020-12-02 23:26:18.327 Version info: Detection data 5.78 2020-12-02 23:26:18.327 Version info: Build date 9/8/2020 2020-12-02 23:26:18.327 Version info: Data files added 387 2020-12-02 23:26:18.327 Version info: Last successful update 12/2/2020 3:26:03 PM 2020-12-03 02:15:18.796 Could not open C:\swapfile.sys 2020-12-03 02:15:18.984 Could not open C:\System Volume Information\{2f02968d-34f3-11eb-bba3-502b73e40e80}{3808876b-c176-4e48-b7ae-04046e6cc752} 2020-12-03 02:15:18.984 Could not open C:\System Volume Information\{2f0296b7-34f3-11eb-bba3-502b73e40e80}{3808876b-c176-4e48-b7ae-04046e6cc752} 2020-12-03 02:15:18.984 Could not open C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} 2020-12-03 02:15:32.278 Could not open C:\Users\User\AppData\Local\Dropbox\events\store 2020-12-03 02:15:32.294 Could not open C:\Users\User\AppData\Local\Dropbox\instance1\sync\temp\6838bb783d068b50 2020-12-03 02:15:32.294 Could not open C:\Users\User\AppData\Local\Dropbox\instance1\sync\temp\95552ff7c4a391c5 2020-12-03 02:15:32.294 Could not open C:\Users\User\AppData\Local\Dropbox\instance1\sync\temp\c871ec1ed61d2e14 2020-12-03 02:16:11.894 Could not open C:\Users\User\AppData\Local\Microsoft\WindowsApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 2020-12-03 02:16:11.894 Could not open C:\Users\User\AppData\Local\Microsoft\WindowsApps\MicrosoftEdge.exe 2020-12-03 02:24:12.708 Could not open C:\Windows\System32\catroot2\{127D0A1D-4EF2-11D1-8608-00C04FC295EE}\catdb 2020-12-03 02:24:12.708 Could not open C:\Windows\System32\catroot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb 2020-12-03 02:24:14.005 Could not open C:\Windows\System32\config\BBI 2020-12-03 02:55:29.810 Could not check E:\Program Files (x86)\Roxio Creator NXT Pro 6\Roxio Burn\Lang\ITA\HELP\Roxio Burn.chm\/images/burn_disc_image.jpg (format not supported) 2020-12-03 03:32:56.163 Could not check G:\DATA\Eudora Pro\attach\TodayOnly.pps (corrupt) 2020-12-03 03:41:47.394 Could not check G:\DEAL WITH THIS *****\DENUTY INVENTORY\Denuty from Flash Drive 2015 and earlier\DENUTY\DENUTY AS OF 8-28\Inventories 082813\Backups\MJD postcards returned 081013 - Copy.xls (corrupt) 2020-12-03 03:41:51.848 Could not check G:\DEAL WITH THIS *****\DENUTY INVENTORY\Denuty from Flash Drive 2015 and earlier\DENUTY\DENUTY AS OF MARCH 2014\Denuty Inventories 030414\Backups\MJD Postcard Inventory 091513 all enterd.xls (corrupt) 2020-12-03 03:41:52.660 Could not check G:\DEAL WITH THIS *****\DENUTY INVENTORY\Denuty from Flash Drive 2015 and earlier\DENUTY\Denuty Binders 07232013.xls (corrupt) 2020-12-03 03:41:52.676 Could not check G:\DEAL WITH THIS *****\DENUTY INVENTORY\Denuty from Flash Drive 2015 and earlier\DENUTY\Denuty Binders 08-10-13 (2).xls (corrupt) 2020-12-03 03:45:10.610 Password protected file G:\DEAL WITH THIS *****\DI2011jm.pdf 2020-12-03 04:47:46.303 >>> Virus 'Mal/FakeAv-NL' found in file P:\Paint Shop Pro\thanksgiving6.exe 2020-12-03 04:47:46.303 >>> Virus 'Mal/FakeAv-NL' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin 2020-12-03 04:47:46.303 >>> Virus 'Mal/FakeAv-NL' found in file HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\ConsentPromptBehaviorAdmin 2020-12-03 04:54:43.013 Could not open LOGICAL:0018:00000000 2020-12-03 04:54:43.013 Could not open Y:\ 2020-12-03 04:54:43.013 Could not open LOGICAL:0019:00000000 2020-12-03 04:54:43.028 Could not open Z:\ 2020-12-03 04:54:44.373 The following items will be cleaned up: 2020-12-03 04:54:44.373 Mal/FakeAv-NL Fixlog.txt AdwCleaner[S01].txt
  9. Hello, Kevin, Thanks for the prompt response. Here are fixlog.txt and the AdwCleaner log. Two situations. One, FWIW, my system did not reboot after I ran farbar with fixlist.txt. Second, the Sophos virus removal tool would not install. "Error 1606 Could not access network location data." Fixlog.txt AdwCleaner[C00].txt
  10. Hello, I stumbled onto an infected website on Nov 21 and according to my web history in Firefox, systemsupport.club tried, or did, something. My address bar in the Windows taskbar, although set to use Google, now returns search results from Bing. Also, over the last couple of days, I'm losing access to Office 365 apps. They report they've "run into an error that is preventing" (app) from working correctly" and will need to be closed as a result. Three dialog boxes are presented: repair now, help, or close. Malwarebytes Premium 4.2.1 reports no problems, nor does Windows Defender. MWB and Farbar logs attached; grateful for any assistance! Deano253 mware bytes scan.txt Addition.txt FRST.txt
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