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HarryZ

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HarryZ last won the day on March 19 2016

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  1. Aloha @mbam_mtbr. App list generated and sent per your request. Also sent the incident number via PM. Mahalo for your assistance!
  2. Aloha everyone. I have a Google Pixel 4, Android 10 security patch level July 5, 2020, Malwarebytes V 3.7.5.8. A couple of weeks ago, it started showing me ads when I would unlock the phone. It did this most of the time, but not all of the time. See attachment Pixel ads.zip. All the ads had the same look, and seemed to be for reputable companies, so I just thought google was targeting me with unwanted ads. Could not find a way to turn them off, so I just ignored them. The ads were full screen, and I was unable to figure out what program they were associated with. (I'd love a link to
  3. Aloha @AdvancedSetup. Removing File Assassin has fixed the problem! Mahalo for your assistance! Unless you have something else for me to do, then I consider this 'Solved'. One item left to take care of. I got bounced around the forums trying to locate the forum that provides support for Support Tool. Can you update the page with the list of forums to indicate which one is the correct one for MBST issues. Mahalo! Harry Z
  4. Aloha @AdvancedSetup Ran FRST as requested. Fixlog.txt attached. Also attached the chkdsk output from the event log. Deleting those two programs did not change anything. SDIO is "Snappy Driver Installer Origin" - a device driver update program (link). Only one I've found that does not serve up ads or malware. Generally recommended over at TechNibble. I will keep CCleaner. Don't like any of the alternatives mentioned in the article. Plus I have CCleaner installed on a few hundred customer's machines. I need to see what it's doing in case I get calls about it. Ran Suppo
  5. Per your request, here are the frst.txt and addition.txt. These are from the FRSTEnglish.exe that gets downloaded by the Support Tool. FRST.txt Addition.txt
  6. @Porthos Seems to be unique to this computer. No problem on my other PC
  7. @Porthos - no change after turning off ransomware
  8. Aloha @Maurice Naggar. Mahalo for the reply. The original reason to run the Support Tool has been resolved. No need to re-hash this here. My only concern at this point is getting the Support Tool running. As such, I will be pursuing that in this thread Harry Z
  9. Aloha @AdvancedSetup. ESET has been uninstalled from my PC. Same problem - the tool hangs at the 'Collect Logs' phase. I did notice something interesting, as pointed out in one of my other threads. When looking at the Security Center section of Addition.txt, ESET is still listed there a couple of times. This is AFTER uninstalling ESET using the normal Settings -> Apps process, and also running the ESET Manual uninstall program and rebooting. Let me know if I need to resolve this anomaly, and how to do it. If this isn't worth spending time on, then what's next in figuring out why the s
  10. Aloha. I was trying out the Malwarebytes Support Tool to see if it would work (having issues with this tool on a different PC). The tool worked, but Malwarebytes detected FRSTEnglish.exe as ransomware. Here is the info from the detection log: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/27/20 Protection Event Time: 3:54 PM Log File: 3b15e818-a086-11ea-8018-001b2163ad39.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.920 Update Package Version: 1.0.24560 License: Premium -System Information- OS: Windows 10
  11. FWIW, I tried the support tool on a different computer, and the gather logs function took about 5 seconds. Harry Z
  12. Aloha. This is the 3rd forum I'm posting this to. Hopefully I've finally found the correct place for my problem. I'm trying to get the Malwarebytes Support Tool to run. My original intent was to gather logs as I was looking for something. This original issue has been resolved, but I could never get the Support Tool to run. I run the Support Tool, click on Advanced Options, then click Gather Logs. And it just sits there with the spinning logo. No error messages (that I could find). I gave up after 5 minutes, maybe I need to let it run longer? Anyway, I would like to get this tool workin
  13. After a reboot, the Support Tool is still not running, so I will open up a 3rd discussion on this topic in the suggested forum. Also, here is what the Security Center part of the Addition.txt looks like after your suggested changes and a reboot: ==================== Security Center ======================== (If an entry is included in the fixlist, it will be removed.) AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} AV: ESET Security (Enabled - Up to date) {885D845F-AF19-0124-FECE-FFF49D00F440} AV: ESET Security (Enabled - Up to date)
  14. Aloha Maurice, Made the change suggested in Malwarebytes. Than ran 'sfc /scannow'. Got 'Windows Resource Protection found corrupt files and successfully repaired them.'. Do you want to see the CBS logs. I've never found anything useful in them when I see this message that the files have been fixed. Ran the DISM command, received No component store corruption detected. The operation completed successfully. I'm going to reboot and try running the support tool again. Harry Z
  15. Aloha Maurice, Sorry for the delay in responding. For some reason, I don't get the emails notifying me that someone has replied, so I have to remember to check on status. Your post said "There is ( another ) area on the forum for issues related to the Support tool." Unfortunately, you did not provide me with the name of the area so I can pursue the Support tool issue. Can you please provide this information. Mahalo, Harry Z
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