Hi MarkS01,
I'm curious about whether you have resolved this yet. I've had the same issue since my account renewed on 11/13/2020. Two of the three computers I have Malwarebytes Premium on show the account status, in the Malwarebytes application, as "Expired - Temporarily Extended, Update Payment Information", even though my credit card was successfully charged. The third computer shows the account status as "Automatically renews in 355 days". My account info on the Malwarebytes website shows that the account doesn't renew again until 11/13/2021.
I tried uninstalling/reinstalling a couple times, once with the support tool, once without because I was concerned that a file was being backed up that had the account status info in it, but neither method made a difference. I did open support ticket #3268708 for this issue, but so far the only response I've seen is from Nick in support, asking if I still required assistance. I replied "Yes" four days ago, but have seen nothing since.
Thanks.