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Roger475

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  1. Just to close the thread on this issue, it appears that the latest Malwarebytes update has solved the issue with the apteryx.com software. Thank you to all of you for your help!
  2. I check all three machines, the SNMP service was not on for any of the machines, it is off.
  3. I am not sure how to find/read the logs? As to turning off web protection, yes, it worked as a temporary fix for the NAS problem. I have not had opportunity to try turning off the web protection for the apteryx.com problem. To get things working again quickly I just quit Malwarebytes completely.
  4. I am happy to report that the NAS login problem on all the other machines was fixed by following the instructions of a complete uninstall using the Removal Tool, and a fresh install. However, I am unhappy to report that a new problem has cropped up on 3 of these machine, which use apteryx.com dental imaging software. Malwarebytes is preventing these machines from communicating with the server machine. Once Malwarebytes is exited, everything then works ok. Please note that these 3 machines were among the 5 machines that had the removal and reinstall process, and only these 3 use the apteryx.com software. Again, this seems to me to be similar to the NAS login problem, where this latest version of Malwarebytes is interfering/preventing communication with other devices on the network.
  5. So I followed the instructions of a complete uninstall using the Removal Tool on one windows 7 machine, and I'm happy to say that last night the Acronis backup worked. So I will now do the same to the other windows 7 machines and let's see if this solves the problem for those machines also. I will report back. Thanks for the help!
  6. Updating did not solve the problem. Onward to the next possible solution, to uninstall with the removal tool and reinstall. I did this once already, but let's try it again.
  7. The latest version of Malwarebytes (4.2.3.96/1.0.32972/1.0.1104) is blocking Acronis True Image Home 2020 (Build 25700) from automatically logging into a NAS to save the backups. I have verified this problem on 5 different windows 7 machines. It does not affect windows 10 machines. If Malwarebytes 'Web Protection' is turned off, then the problem goes away.
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