MarkS01

Yes, that would be my guess because it was working fine for years until yesterday when it wrongfully terminated exactly as it said it would despite receiving the annual subscription fee a month ago. I'm in the 14 Day Trial period, can we please ensure it's resolved by then? I did put in a support ticket at the time and if Porthos is correct above it's a little crappy I go to the back of the line because MB never responded to it. I work extensively all day long on this PC and count on MB for protection. It is a great product and I've never had an infection since I found and used MB about 10 years ago to get rid of one. I'm using the browser extension now as well as a subscription to MB for my Android. Thanks.

Thanks, But technically I've been in the queue since ticket #3235080 I submitted on 10/18/20 and received no reply to. I did generate logs before running the support tool clean uninstall/reinstall if that helps.

Yes.

Hey Porthos, Thanks for the help. I ran the support tool, generating log files on the desktop first. I did the simple clean uninstall/reinstall but still no-go. When I plug in my License Key/ID I still get Error MBAM403102- "The current license entitlement has expired" Any help would be appreciated, thanks.

Hello, My annual subscription renewed on 10/12/20 as it has for the last four years and I received a receipt from Cleverbridge. I am a retail, home user with 3 PCs activated. I have a longstanding online account. My debit card of record was successfully charged $24.95 on 10/13/20. Immediately after renewal I started getting suspension warnings from MB upon booting requesting updated payment info. I sent a Support Ticket, #3235080 on 10/18/20 with both the renewal receipt and screen grab of the charge in my bank account. I received NO response and as of today MB terminated, so I generated another, #3265817. Here are where things stand: I've had the same License Key/ID for five years that shows accurately in my online account. I've had others in prior years. My card on file was successfully charged on 10/13/20 and my online account reflects my next renewal date of 10/12/2021. MB on my primary PC has ceased working as of today. Whenever I've tried to enter my credentials I receive Error: MBAM403102- "The current license entitlement has expired". I have not checked the other two PCs, presumably they are suspended as well. I uninstalled/reinstalled MB, still no go. Am currently running Free 14-Day trial for protection. I am running Windows 10 Pro-64 20H2, Build 19042.630, Windows Feature Experience Pack 120.2212.31.0 I've never had any trouble with MB on this or any other of at least a dozen machines I've ported it to over the years under this license Key/ID. It's a great product and the only AV I use. This is the first time I've ever sought Customer Service support and it's frustrating. Please advise. Thank you.