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JaCo_BRZ

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Posts posted by JaCo_BRZ

  1. 15 hours ago, wisemantek said:

    Exposing, displaying, or showing "Other Devices" names to the user listing to others who do NOT know each other is a definite bad no no and in my opinion a privacy administration and security issue.

    The HOSTNAME or PC name info about the other activated devices using Malwarebytes should absolutely be private and hidden from the user interface. Please note that you never had that showing in previous versions EVER.

    It does NOT HELP anyone. Only account holders using the Subscriber Dashboard  IT GUY Administrator accounts with sign on should see that info for management purposes like always.

    Please remove the OTHER DEVICES listing in the User Interface.

    I don't want to have to explain or get embarrassed explaining to users those are NOT their computers AND TO NOT WORRY they were NOT HACKED, ITS JUST A GLITCH. :(

    Thoughts?

     

    Exactly! 

    Adding this list to the normal client is only introducing a way for fear to be introduced to the users. In fact it adds a way for scammers to get on a system and claim hey there are all these other people connected to your system. Even if there is only one connected, because no one typically knows what the device name or their computer is or means.

    • Like 1
  2. 1 hour ago, John L. Galt said:

     

     

    Not everyone needs the dashboard to be editable, either.

     

    That being said, it would definitely be a good idea to have it as an option for those who want it to be editable.

     

    I hope this becomes an optional feature. While I'm not annoyed or irked by the current interface, I wouldn't mind being able to turn off the VPN report, as I have no plans to ever use the MB VPN as I use my own.

    Everyone does need it to be editable.  Everyone might not use it, but they do need it to be.

    • Like 1
  3. 2 hours ago, ChuckOp said:

    It's exactly what he said, "It's an official version and we support it just like any other app we make."

    For the past 10 years, whenever we release a new version of our software, we carefully roll it out.  When we went from Malwarebytes 3 to 4, it was available to new users first, and existing customers were upgraded over a slow process that took several months (or longer depending on various factors).  

    With Malwarebytes 5, we are and will continue to roll it out in a very controlled fashion.  That means not everyone will get it right away.  We purposely limit based on many factors.

    I think you are getting hung up on "officially released".  That might not mean what you think it means.

    What it means to us is that anything we send to a customer, that is an "official release", and are fully supported by Malwarebytes.  Beta and preview releases have limited support available, but they are official.

    "Officially released" does not mean that everyone will get it all at once.

    No, it is exactly the opposite of what he originally said.  He originally said that it was being released later and not currently.  Then he said the exact opposite.  So I said he needs to make up his mind.  As you will need to do later in this reply.

    It is the opposite of careful to roll out a new version of any software to people who do not know that they are getting a new version where literally all support for it is limited to the Beta forums.  The people coming to your website to download Malwarebytes are not coming here to download a beta version of the software.  They are coming to download the version that is 

    "Rolling it out" to new users who have no knowledge of the product and no knowledge that they are being given a product where the only support for it requires them to go into the beta forums rather than the support pages of your own site is the exact opposite of rolling it out in a very controlled fashion.  You literally are sending it out to people who have no way to know that anything is wrong because they have no reference point for the software working correctly.

    You need to be more hung up on what the legal definitions for officially released are.  It means exactly what I think it means, but not what you think it does.  Officially released does mean everyone can get it and that everyone knows that they are getting it.  What you are doing is a bait and switch.  Your site is advertising v4 as being what people are downloading as it shows that they will get the version of the software that has the support on the main page, not the version that is only supported by digging through the beta forums where no new users should ever have to go without having chosen themselves to have downloaded the beta version.

    Now you have contradicted yourself in the same paragraph.  A release cannot both be fully supported and have limited support.  So make up your mind.  Because I can prove that v5 is not in any way fully supported by Malwarebytes just by going to the support section of your own webpage.  No, the only version that is actually fully supported by Malwarebytes is v4.  The only place to find anything about v5 on the website is to go to the Beta Forums.  That is not what anyone who downloads Malwarebytes from your website will or should need to go to get help with issues with the software.

    You are sending out a Beta version of v5 to a bunch of people who have never used your product because they won't complain about changes that have been made to make the software worse.  So then when you release it to the people who do know what the product should work and has behaved previously complain about it you can provide misleading statements like well we rolled it out over several months and did not have any issues.

    At least be willing to admit what you are doing.

    MalwarebytesEditSettings.jpg

    MalwarebytesGetStarted.jpg

    MalwarebytesWindowsHelp.jpg

  4. 13 minutes ago, Porthos said:

    You can't. Editing is not a current function on the dashboard. The feature has been requested in the past.

    No previous versions have had that ability either.

    No previous versions showed a list of other devices using that license on the dashboard either.  Before, while there was a desire for the dashboard to be able to be edited, there was not a need for it to be.  Now there is most definitely a need for it to be editable.  Not everyone needs to be able to see the device list.

    • Like 1
  5. Malwarebytes v5 is out today, at least it is being given to anyone to comes here to download the current official version, but there is no information posted about how to do anything.

    How do you remove information that has no business being on the dashboard?  For example, how does one remove the list of other devices?  Everyone on a license does not need to see the other devices on that license.  If someone has malwarebytes installed on their child's system or an elderly parent's system, neither of those people need to see the other devices.  Also, if the subscription does not have Online Privacy, then that doesn't need to be shown either to be honest, at least not to the extent it currently is.

    • Like 3
  6. 1 minute ago, msherwood said:

    It's an official version and we support it just like any other app we make. :)

    We're carefully and purposely rolling it out like this to ensure it's working for our millions of users.

    Make up your mind.  Either v5 is officially released or it is not.  You do not get to have a product not be officially released but be an official release.

  7. 1 minute ago, Porthos said:

    Are you saying the link on the mail Malwarebytes is giving users Version 5? https://www.malwarebytes.com/mwb-download

    Yes, as is the Free Download Link on the main page.  ALL links I have done today on multiple systems have given the new v5.  Yet they are claiming that it is not officially released.  No new users of any product should be given an unofficial version of the software without their full knowledge when going to the official download site.

  8. 1 minute ago, msherwood said:

    It's not fully released yet. We'll be sure to share more once it is. :)

    Please see my previous update here:

     

    It is utterly incompetent and unprofessional to randomly give people, much less completely new users, who go to your website to download the OFFICIAL version of Malwarebytes and then instead give them an UNOFFICIAL version.  Much less an UNOFFICIAL version which has no actual support for them.  They are not going to go to go into your forums and dig around a Beta forum for the information.

    If you are giving new users the link to the new version then the new version is out now, no matter what you claim otherwise.

  9. I'm rather curious how this fix works at all.  I had a system doing this, and the Block penetration attacks was already unchecked and the settings under "Application Behavior Protection" were the same before resetting to default as they were afterwards. Yet, before resetting the defaults the Quicksave macro on Word will trigger a response from Malwarebytes preventing the save, but after resetting it there was no exploit detection triggered.

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