Hi,
Thank you for your response. Yes, I had already filled in the form as you suggested. I posted here so that others might be aware of the potential issue.
I have since received two emails from Malwarebytes, both trying to sell me Endpoint Security. Unfortunately no contact about this issue as far as I can see.
However, I appreciate that this may involve a different department and that the relevant department may be short staffed due to the pandemic and holidays, as you have said.
Fortunately there is no rush as I have a replacement computer that uses different securit