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Prospero

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About Prospero

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  1. I filled in a request for support on 26th December and I haven't heard anything back. Please could somebody help.
  2. Hi, Thank you for your response. Yes, I had already filled in the form as you suggested. I posted here so that others might be aware of the potential issue. I have since received two emails from Malwarebytes, both trying to sell me Endpoint Security. Unfortunately no contact about this issue as far as I can see. However, I appreciate that this may involve a different department and that the relevant department may be short staffed due to the pandemic and holidays, as you have said. Fortunately there is no rush as I have a replacement computer that uses different securit
  3. I had an issue with Windows 10 that rendered it so slow as to be impossible to use. I couldn't initiate any programs, repair or diagnostic work. Furthermore, the computer had Bitlocker installed and I didn't have the access code so it was impossible to find out what the issue was. The only thing that I could do was to reinstall Windows 10 from scratch. After I did this, there seems to be no record anywhere of my Malwarebytes business licence. It doesn't appear in my online account. Perhaps this is because Windows 10 generates a random name for the computer and this does not match
  4. I just logged on this afternoon and I have the same issue.
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