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locko90

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  1. Yeah it's all good now I've just moved into town. Think it was just a weird network provider issue causing the problem.
  2. The only connection at home is wifi through a mobile phone hotspot. there are NO other connections at my home. Did you see the screen shot where i ping www.netflix.com in command prompt and it redirects to dualstack.wwwservice2--frontend-san-vpc0-571120560.us-west-2.elb.amazonaws.com? how can i stop it redirecting me?
  3. okay, 1. i have reset the hosts file to normal default as instructed in guide (https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back-to-the-default) 2. searched for infected pdf files in c:\Users\locky\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe found 20 files. tryed to delete all 20 pdf files. could not delete, got an error ( this is no longer located in c:\Users\locky\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe verify the items location and try again) 3. deleted old fixlist.txt from download folder. downloaded new fixlist file to downloads. run frst64 as admin found new update, download and installed update sucessfully selected fix fix completed restarted computer. computer rebooted fine attached is screenshot of folder %WinDir%\System32\Drivers\Etc is there supposed to be that many host files in there? Fixlog.txt
  4. Update on situation. I have tried to boot safe mode (Pressing f8 on start up and selecting safe mode with networking) Computer just shows black screen. Rebooted computer Selected start up repair Asked to enter password, entered password. Got message (start-up repair couldn't repair your PC) Clicked advanced options. Clicked system restore. Selected 10/18/20 restore point. System restore completed successfully. Restarted comp. All booted back to normal. Logged in all good. Phew! Crisis averted haha. Now computer is working again I'll try and get the new fix it log done and report back on progress.
  5. Hi Maurice, thanks for further instructions. First thing first. I don't have access to ethernet connection for internet access *AT HOME*. The only option I have WHEN AT HOME is my mobile phone hotspot wifi, (which I have been using for years with no problem). if I take computer into town I can get access to a Ethernet connection to the internet (at gf house). I said this before in a older post. But I don't even need access to a Ethernet port I just need to leave my house. I Simply connect to my phone wifi hot spot *IN A DIFFERENT LOCATION* (not at home) and everything works fine. As soon as I come home it will not work properly. This is why I have asked if there could possibly be someone in my neabourhood that has hacked my wifi. Okay second thing I've just tried turning on computer this morning and it's just got a black screen. So I can't do anything now. Was working fine last night when I turned off. This morning won't boot.
  6. Hi Maurice, I've found something that's very unusual! i opened command prompt and pinged www.google.com it worked all good. then i tried to ping www.netflix.com straight away it redirected me too (dualstack.wwwservice2--frontend-san-vpc0-571120560.us-west-2.elb.amazonaws.com) how would i go about stopping it from redirecting me? attached is screen shot of me pinging www.netflix.com in command prompt
  7. took the comp into town yesterday, first thing i did was connect to my phone wifi hotspot. tested netflix, it worked fine... downloaded eset scan, it worked fine... log attached came back home today. connected computer to same phone wifi hotspot. test netflix, not working. im about to give up honestly. makes no sense its like something in this location is physically blocking this computer from normal web browsing.. like why does youtube work fine but not netflix? why can i post this on this website but cant load another? 10-18-20 ESET SCAN.txt msert.log
  8. Just ran a scan with the microsoft safety scanner, still got the same viruses. ill take comp into town and get eset today.
  9. good morning Maurice. i followed your steps, and changed all files and folders to visible and successfully removed avg with the avg remover, (downloaded from avg website no problems) step 3 is where i run into problems. once again eset scanner does not download initial scan update and fails to scan ive attached screen shot of the error message in eset scanner once it times out. one thing id like to ask is why is there a (40) next to the youtube tab? also windows has done some updates since running the fix it scan. ive attached a screen shot of the recent updates that have been installed via windows update. one last thing that might be worth mentioning, i received a suspicious email this morning when i turned on the computer. it was an email to do with amazon billing issues, its very strange to be getting an email from amazon, as i have never used amazon before. attached is a screenshot of the email.
  10. done that scan all good mate comp restarted and said it completed successfully. attached is the log file. Fixlog.txt
  11. hi there, thank you for the next step of instructions maurice i tried but was unable to download Malwarebytes support tool (screenshot attached) using the link provided. like i said before its as not just netflix that is being blocked there is a lot of other random things that will not download also. youtube still works normaly streams video fine, netflix not loading still, online multiplayer games over steam work fine still also. I could possibly download Malwarebytes support tool on my mobile phone and then transfer the file to my computer, not sure if it will need to download something as part of the set up though. if so it would most likely not download it. ill give that a try anyway or my other option would be To get the computer to different location to download the support tool. as it only seems to not work when I am at home. oh and i have attached a screenshot of the avg quarantine so you can view the viruses it found on initial scan. (was not able to find a log file) you can see that the malware original file location was in appdata/mircosoft.windowscomunicationapps
  12. okay i have uninstalled the agv anti virus. the files that avg found and quarantined : 4 x Other:malware-gen [trj] i followed steps to reset the winsock and flush dns, but it did not resolve the issuse, still not loading netflix. but it did something different, when i clicked the short cut to Netflix on my home page. it said in bottom left corner of crome waiting for play.google.com not sure why its trying to load from play google? after about 2 mins its come up with the usual This site can’t be reached www.netflix.com took too long to respond. I have gone on to Microsoft store and installed the netflix app on computer. it installed all good. but when opening netflix app it dosnt load and just gives error Sorry, there was a problem communicating with Netflix. Please try again. (T1)
  13. Oh the exact message it leaves on my web browser when it doesn't load is website timed out check your internet connection. But if I try load YouTube it works straight away, just not Netflix.
  14. Good morning Maurice Too answer your question about the home ethernet connection the answer would be no as the only way I can connect to the internet at home is by using my mobile phone as a Wi-Fi hotspot. I'll have to take the computer back into town again to get access to a modem with a LAN connection. AVG was the first program that I installed after a fresh install of windows 10 (I done a complete reformat of c drive and reinstalled windows 10 from USB image). I want to make it clear that after I FORMATED C-drive and REINSTALLED a fresh copy of windows 10. The malware was still on my system after fresh install of windows 10 and it was interfering with windows updates and stoping it from downloading any data. updates would just sit on 0%. I then took computer into town, connected it to a LAN connection. I booted into safe mode with networking and installed a few antivirus programs. AVG found 4 malware entrys and quarantined them as did spybot search and destroy and adwcleaner. Updates installed all good after that, Netflix's was streaming fine. Everything was working properly, and I want to make it very clear! that everything was working fine on my mobile phones wifi hotspot IN TOWN! As soon as I took the computer home the problems have come straight back. Now I know it seems to just be a network issuse, that's what I thought at first. But it can't be as my android tablet streams Netflix on the same home wifi connection (phone hotspot)and my computer loads some sites like YouTube and streams video no problems on the same wifi connection also I can play online games over steam no problems. The sole issue that I am having is that the computer does not load certain websites like Netflix or speed test.net when it is at my home. Just to make sure I'm clear on the problem, because it actually makes no sence and it's very frustrating!! The computer ONLY has the issuse at home it is connected to my phone's wifi hotspot. When my computer is connected to my phone's wifi hotspot in a different location everything works fine! When at home it has this connection problem. It never had this problem before and would stream netlfix fine at my home, it just started happening randomly. I will uninstall avg when I get home. What do you want me to try after that?
  15. Hi Maurice thanks for the reply. I've already downloaded that program and done a scan but I believe the malware is interfering with my computers home wifi connection and it is stoping it from downloading the definition update and the scan eventually gives a message failed to start. The only way I've been able to get antivirus programs installed and successfully have Windows Update install updates and drivers, (brand new installation of windows 10) is by taking the computer to a different house with access to a LAN connection and boot windows into safe mode with networking and download programs that way. Or the other way is I can use my phone to download the antivirus over home wifi connection then I'll copy and paste the install file to comp via usb. Thats what I did in this case with ESET online scanner but it failed on the update on my home wifi before it could complete scan. So I will have to take the computer back into town when I can to get the ESET scan done and I'll report back on the results. I should note that after I had booted safe mode and removed malware and viruses after scans with AVG free, Malwarebytes, adwscanner, spybot search and destroy. Computer worked fine no restrictions on web browser, that is untill I took it back home and it started blocking sites like Netflix again straight away. I kind of have a feeling that something in the vicinity of my home is causing the problem, either that or the USB station thing I use to connect my mouse and keyboard too is possibly infected with malware and automatically installs when connected to the computer.
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