TechDepartment
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ShuftiPro is using the Cloudflare Proxy. That's why clients will see the IP address of cloudflare servers. Like 104.22.35.160.
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Hi Malwarebytes support team,
We hope you are doing great.
Kindly know, we belong to the tech department of Shufti Pro. It came to our attention that Malwarebytes extension for browser (Malwarebytes Browser Guard) and Desktop Antivirus software is marking our Web Application Shufti Pro as: "Website blocked due to trojan".
Also, it is showing a danger message for its clients, which is a false positive. Shufti Pro has a dedicated Security Department, and we understand that security is the main priority of every user. Shufti Pro doesn't steal or harm its visitor/client's data in any possible way. Also Shufti Pro does not have any type of virus, malware or trojan in its Web Application or any other service platforms.
It is humbly requested that your team remove Shufti Pro's site from Malwarebytes' blacklist so that our clients can have a better and smoother experience.
We hope you understand the situation. Feel free to ask any questions that deem necessary, and we'll be glad to help.
Awaiting your kind response.
Best regards,
Tech Department,
Shufti Pro Ltd.
False Positive - Website Blocked Shufti Pro https://shuftipro.com
in Website Blocking
Posted
Thank you for the prompt response.
Can you please let us know when the next update will be made live?
It would be great to have an idea about this as it is a major inconvenience for us and both our clients.
Best regards,
Tech Department,
Shufti Pro Ltd.