yoMuzicMan

Hi Alex. Support got in touch with me and resolved the issue. They explained that I had 2 legacy license keys in my account. So they removed them and added the one that should work. As I re-apply the new license key to my computers, they no longer show "Expired - temporarily extended". Thanks, Ron

Hi Alex. I am still seeing the message as of today, so I'll be patient and wait for support to reach out. I appreciate you looking into this and providing some feedback. Thanks! Ron

Thanks!

Ticket 3199916 submitted on 9/18/2020. Ticket 3203352 submitted on 9/22/2020.

Yes, using the chat tool on the official website.

Yes, I have 2. I opened 3199916 from the website. The after not getting any updates in over a week, I chatted with someone who opened 3203352.

Same issue here. I've never had a problem renewing over the past 4 years. After my most recent renewal in September 2020, I continue to see "Expired - temporarily extended" on all of my computers. I've applied the new license key, the old key, used the removal tool exactly as instructed. Days later, I still have the same issue. Maybe it has to do with my account showing licenses for old products. They are: Malwarebytes 3.0 Premium (formerly Anti-Exploit Premium) Malwarebytes 3.0 Premium (formerly Anti-Malware Premium) Can someone in support get rid of these old products and update them with the current product and the same number of licenses (6 total computers)? Maybe that will fix the issue. If my computers eventually revert from "temporarily extended" to "free", I'm finding another product.