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NervousIntern

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  1. Hi Maurice, The scan completed and it found 18 items. Unfortunately even though I clicked to save the scanlog, I also hit the "delete on exit" button by mistake and I believe this erased it as I can't open the .txt file that saved to my desktop and it only appears in my "recent documents" window. I'm sorry for the trouble Of the items I think most were the quarantined PuPs, but it said it found some trojans as well? They looked like part of Java. I'm very frustrated with myself for this, I'm not sure if you'll still be able to help me from here?
  2. Alright, had kind of an odd issue; I could save the clean file but no matter where I saved it,I couldn't see it? Double checked permissions and couldn't see why that was happening, so I copied all the text in the file and pasted it into a new notepad file. I hope that still works for you okay? If not let me know. cleanfile.txt
  3. Hi Maurice, Nervous is fine for addressing me. Especially since I've been trying to respond but forum issues have prevented that up til now! I apologize for such a long delay, the error 500 bug was hitting me quite hard. Fingers crossed this message is able to go through! I was able to update just fine from the link you sent me and I ran a scan. I quarantined all items and was asked to restart, so I restarted my computer. Here is the scanlog from yesterday. Shoud I be concerned that there are some registry keys in there? scan report.txt
  4. Hello, I've been given a work laptop and the location I am working from has a lot of laptops that are in a poor state. We're talking "some drivers hadn't been updated in 3 years" type of state, for additional context. Currently I'm very frustrated because there are some PuPs that usually come in the form of browser extensions or downloaded pc cleaners/antiviruses, but I can't find anything in add/remove programs and I've checked the browsers on this laptop. Nothing is synced right now. Laptop specs are: HP ENVY TS m6 Sleekbook Processor: AMD a10-5745M APU with Radeon (tm) HD Graphics 2.10 GHz Installed RAM: 6 GB (5.21 GB Usable) System Type: 64-bit operating system, x64-based processor Windows Specs: Windows 10 home Version 1809 Installed on 4/3/2019 OS Build 17763.1457 I've attached my first malwarebytes txt log taken 9/9 and the scan I took yesterday. From the first log I quarantined the astromenda files but wasn't sure if I should do anything else. In general maintenance, I've updated all the drivers, fixed that the windows update wasn't occurring, created a system restore point, defragmented the computer (It hadn't been running or I would have left it on its autoschedule), and removed items from windows startup (they stuck a bunch of office applications in there that were causing it to lag severely). As a side note, I might need to go through the other laptops around me because I've noticed that one laptop has CC cleaner, malwarebytes, and 3 different antiviruses outside of Windows Defender. Not really relevant to my current dilemma but wouldn't mind some feedback on if my approach is okay (checking update status, removing stuff from startup, running windows defender and malwarebytes). first report.txt second report.txt
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