Good morning! I have Malwarebytes Premium. I thought it was a business subscription, but it is actually Home. On 9/8/20 I was working on Chrome when I got a pop-up "Your Windows PC has been infected...Please call for support 1-866-463-1034." I tried to X out of the tab (mistake - but at least I did not call the number). The computer then froze and the cursor disappeared. I contacted Malwarebytes on Chat. Cris C. helped me. He sent me the above support ticket. Meanwhile, I also sent an iPhone photo to my company tech support. They told me to turn off computer and restart, which I did. I then ran Malwarebytes and McAfee scans which were clean. On 9/9/20 I sent log from Malwarebytes Support Tool to Malwarebytes. None of my replies to support@mail1.malwarebytes.com were returned. So, I did what I knew I shouldn't do. 9/10/20, I sent another request on another machine, including the above ticket number, to Malwarebytes support. I used my Mac instead of my PC to give me the opportunity to send the photo to Malwarebytes. I now have another ticket number, 3188002, with another request to run Malwarebytes Support Tool. I'm usually not this impatient, but I work from home accessing some very sensitive material, and if I spread malware or if I have a keylogger, the results could be catastrophic. Not WW III catastrophic but seriously impacting thousands of people. I have expanded the Malwarebytes Threat scan to include rootkits. The scans continue to be negative (no malware). I got the opinion of an outside tech support person, who thinks the pop-up was just a phishing attempt, not actual malware. What should I do next, if anything? Should I run the Support Tool again, on the same PC?
Thanks,
Lzahner
