I originally submitted support ticket # 3158353 on August 19th.
I received a response on September 1st. I submitted the requested information, corrected email addresses, and attachments (my license # and proof of payment) on September 2nd.
There has been no response since then. I do understand that there is a delay with support tickets due to congestion, but it has been 3 weeks total now and I am unable to purchase an additional license for a new laptop until this account issue is resolved.
Additional Information: I need the email registered to my originally purchased license/account resent under the correct email so I can setup the account.
I incorrectly entered the email the first time and never received the confirmation/account setup email because the address doesn't exist.
As I was going from a free premium trial to paid premium bought through the Malwarebytes program/website, it automatically switched to premium when payment went through so I never paid attention to the email issue at the time.
However, I need an additional license and to update my automatic renewal payment information.
Neither of which I can do without account assistance and email correction.
If someone could assist it would be much appreciated. Thank you.
