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Minus_MB

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Everything posted by Minus_MB

  1. ...except the support tool failed to zip up its logs and told me to seek help here. Should we do that in this thread?
  2. If I try to update Malwarebytes manually, it attempts to download something, but it doesn't make it past 0%.
  3. I'm back. If I try to update Malwarebytes manually, it attempts to download something, but it doesn't make it past 0%.
  4. Is it a problem that there are no new updates after enabling beta?
  5. Oh, we've done the offline installer before. It works. The task now is to figure out why the online installer only works sporadically.
  6. I haven't done a restore yet. I was able to rebuild the BCD through... something, probably one of the links either you or Maurice sent, or some similar thing I found. So my SSD boots, but it will not install Malwarebytes through the online updater. I'm gathering logs with the support tool now. Let's hope my boot sectors don't get deleted.
  7. The boot error is 0xc0000225. I tried removing the HDD and using F8, but it doesn't make it as far as the F8 options, just error 0xc0000225. Will try again... maybe my keyboard was just being lazy.
  8. I don't recall ever using Bitlocker for anything, although I do think I remember it being installed. I don't remember specific errors from the FRST run. Is there a log file somewhere I can try to find? The system restore wants to run on what it sees as the current C drive, which is not the one I need to restore. Is there a way to make it run against the current J drive? When I ask it to show what programs will be affected, it shows me a list of practically everything currently installed on the HDD that'll be deleted. Will attempt F8 now...
  9. Windows 7 is working, but it's the copy of Windows 7 installed on the HDD, not the one on the SSD which I would prefer using. FRSTEnglish is in the Downloads folder on the SSD. The SSD has been installed for a year or so now. The internal cabling has not changed. Earlier today, after the boot problem started, I disconnected/reconnected the two drives a few times to see what would happen, but they are currently connected as they originally had been. This PC is a regular desktop tower, specifically an Alienware Area-51. I have a USB flash drive ready to go. I can use Windows explorer to navigate through the drives, but it's using the HDD as the 'C' drive.
  10. No change from before. Boots into Windows 7 from the HDD, cannot boot into Win7 from the SSD.
  11. Hi, no, Malwarebytes isn't fine. It seems that the support tool uninstalled it before requesting a reboot. So I can't boot to my SSD, and if I could, I wouldn't have Malwarebytes installed.
  12. Hi everybody, My update issue from these threads: https://forums.malwarebytes.com/topic/263681-cannot-update-to-42-or-reinstall/?tab=comments#comment-1406638 https://forums.malwarebytes.com/topic/263689-cant-download-updates-was-suggested-to-post-here/?tab=comments#comment-1406674 resurfaced. Before I did anything else, I ran the MSERT tool, which seemed to magically make the problem go away even though the tool itself found no issues. I downloaded and ran the MB support tool again in preparation for a new thread on this mystery. After/during the support tool's first step, it said a reboot was required. After the reboot, my SSD no longer boots, so I'm sitting here on a year-old partition on my HDD. The SSD itself seems to be fine- I can access all the files on it, but it will not boot into Windows if it's the only attached storage device. Please help me roll back whatever the MB support tool may have done.
  13. I think everything's fine now. MB seems to behave normally when updating. Is there anything else to be done regarding cleanup?
  14. We were able to update to the latest MB version with an offline install, but we want to make sure future updates will work. Anyway, the SFC scan "did not find any integrity violations", but the Safety Scanner found and removed Trojan:Win32/CryptInject. Afterwards I noticed that MB could download and install updates, so it looks like we solved it? Thanks Maurice, you're the best.
  15. Hi everybody, Per this thread, my MBAM can't seem to install or update over the internet, and we don't know why. The malwarebytes support tool also apparently can't zip up its own reports, which is weird, and makes troubleshooting difficult. I ran the FRST tool manually. As soon as it opened, it gave me an error about not being able to update, but the scan seems to have run fine anyway. My logs and error screenshots are attached. We can't tell if there's an infection, but appreciate your help in figuring out what's wrong here. Thanks in advance. FRST.txt Addition.txt ThreatScan.txt
  16. I don't think it can download new updates either. Immediately after installing, I tried to do an update and it said it was all up to date. Right now, if I check for updates, it says "Downloading update... 0%", and that disappears after a few seconds with no apparent error. But whatever update there was must not have been downloaded, because if I check for updates again it does the same thing. I'll follow-up in the other forum. Thanks again.
  17. Hi, thanks for this! The offline installer worked. Out of curiosity, I set up an alternate DNS anyway. Also checked the hosts file for malwarebytes and mwb; didn't see anything weird. But still can't install using the regular installer. Still though, I'm currently protected, which counts.
  18. Hi everybody, I had MB version 4.1 installed on my Windows 7 machine. It's been prompting me to update to 4.2, but that update fails with "An error occurred while downloading. Please check your connection to the Internet and try again." My connection seems to be fine. Disabling the firewall doesn't help. I downloaded the MB support tool and ran it. All it seems to have done is uninstall MB and then fail to reinstall it. I now have no MB at all. I tried to gather logs via the support tool. It passed the "Collect Logs" and "Run FRST" steps, then the "Zip Logs" step failed with "We were unable to create mbst-grab-results.zip, please notify Malwarebytes Support." And here we are. Please help.
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