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CharlotteSometimes

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  1. @AdvancedSetup if you´re taking about the support desk, this works fine and I have had discussions with all of the Support Agents named in my last post. What doesn´t work is the "unsubscribe" button and I think this is because it is not scripted correctly and runs into a dead end when it accesses the customer´s preferences in the unsubscribe URL. On this page there is no option to unsubscribe from the monthly Threat Reports. A programming failure.
  2. @AdvancedSetup Sure, here´s the ticket history: Ticket 2990852 on 18rh April (from Support Agent Adrian), Ticket 3105385 on 7th May (from Breaux) and Ticket 3137223 on 12th June (from Alen). I just reported the next unwanted report yesterday so no ticket number yet. My subscriber name is <redacted>. Adrian reconnected today and said he would reach out to management to see if I could be removed from the list.
  3. @exile360 Thanks. I noticed when clicking the unsubscribe button on the Monthly Threat Report is that it opens the my browser on https://click.malwarebytes.com/unsub_center.aspx.... and says, "Thank You! You have been unsubscribed from this publication." Publications are not newsletters and are not listed on the notifications page for each customer so where do publications get their distribution lists? My guess is that it is an original subscriber list and hence ignores all subsequent preferences.
  4. I did not subscribe to the monthly Threat Report but it came anyway. Using the unsubscribe button on the mail I unsubscribed from the mails. One month later I get another Threat Report and I started a ticket. Now four months later I have five monthly Threat Reports, I have unsubscribed five times and started four tickets. The guys at support do not seem to know what is going on. Any ideas? CharlotteS
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