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  1. That’s what I meant - the PUP itself hadn’t been installed but malware intended to make the user install it had.
  2. I just remembered to say that I took my computer to the shop a couple of days ago. You can close this thread now. Thanks for everything anyway - I’m glad you tried to help. To sum up the problem for Malwarebytes’ convenience: there’s malware that causes driver issues - and constantly undoes attempts at fixing those issues - and makes ads appear in Firefox (and probably other browsers) prompting the user to buy a solution from drivethelife.com.
  3. There's a USB thumbdrive I regularly use - could the malware have jumped to that?
  4. One more thing - how likely is it that my backups of my private data may be infected?
  5. No, I don't have access to a clean computer. I have an old one but I doubt it's completely clean. I know a clean computer is needed to make a Windows 10 recovery drive. I'll take it to the shop tomorrow. Thanks for all the help you've given me.
  6. Actually, I'm thinking of just taking my computer to my local computer repair place to have it formatted (although I have heard of the Malwarebytes Anti-Rootkit beta, if you think that might help). I just had another driver-related issue - my graphics card's fan briefly blew hard even though I wasn't running any games. This was one of the graphics card related issues I mentioned in my initial post. The last time it happened, it was happening basically daily, and I later had graphics driver timeouts. These problems briefly stopped following a Windows 10 update, but soon started again. Uninstalling and reinstalling the drivers helped for a while, but now the problems have begun to start yet again. Come to think of it, these problems began around the same time I got the drivethelife.com block alerts - and also around the time my computer wouldn't start because the boot order had mysteriously changed (my hard drive is in the boot order twice, once with its name preceded with 'Windows Boot Manager' and once without it, and the one without it had gotten moved above the one with it in the boot order). I've read that there are rootkits that install themselves in the Master Boot Record. I think I may have malware that's causing drive issues and trying to get Firefox (and possibly any browser I use) to take me to a site that claims it can help. So yeah, I'm thinking that maybe I should just take my computer in to get it formatted and have its Master Boot Record erased. Unless you think Malwarebytes Anti-Rootkit might help?
  7. Ah, that's what I thought. I was just thrown off a little because 'SCAN' was in all caps.
  8. I need to go too - I'll follow your instructions tomorrow. Thanks for all you've done so far. What do mean by 'run FRST and SCAN ' run FRST and click the Scan button? Or did 'SCAN' mean something else?
  9. I just got another drivethelife.com block message while search with Google. Outbound on port 80 again.
  10. I'll be busy with some things anyway so I may not do it before your next post anyway.
  11. Okay. Regarding the driver issue, should I use Display Driver Uninstaller and the stable-version installer as I described in this earlier reply?
  12. Okay, I've done a Firefox refresh (and reinstalled NoScript); I'll tell you if drivethelife.com gets blocked again.
  13. What were the other settings the Refresh feature didn't reset?
  14. I think I'll just back up my Firefox bookmarks and do a factory reset of the program. Would that work?
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