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dantehg

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About dantehg

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  1. Thank you all, yes indeed, I already received refund notice. Just waiting for it to complete. I'll let you know if I find any issues with refund. Thanks again.
  2. That's right. I already included in the ticket the purchase order confirmation for 3 devices. Ok, thank you exile360. At least now I know there's someone aware of my problem. I'll then be patient and wait for Support to attend my ticket.
  3. Thanks for prompt response Maurice, exile360. I just entered to my account, it's odd because not only trying to deactivate/activate license says it has expired, but also, I purchased license for 3 devices while license status says I just got 2 (and all 3 were working fine until last monday). Please find below the support ticket number I received: 3174349 Also, maybe it's useful the purchase order reference number (raised on Apr 3rd this year): 117796925 Which is also shown in the attached image. I masked out the license, unless you tell me it's ok to provide it.
  4. Hi, not sure this is the right forum but I'm getting no answer via email. I have Malwarebytes Premium installed on 3 devices. I acquired it on Apr 3rd, 2020 for 1 year and even Renewal date shows Apr 4th, 2021, but now it got deactivated on all 3 devices saying my subscription has expired! I even deactived/activated license, it still says it has expired. I have the screenshots, but I don't know if it's good to attach specific license information on this forum. Please help on this as my devices are currently unprotected, or lead me to the correct channel to get this fixed. Just let me know an
  5. Hi, not sure this is the right forum but I'm getting no answer via email. I have Malwarebytes Premium installed on 3 devices. I acquired it on Apr 3rd, 2020 for 1 year and even Renewal date shows Apr 4th, 2021, but now it got deactivated on all 3 devices saying my subscription has expired! I even deactived/activated license, it still says it has expired. I have the screenshots, but I don't know if it's good to attach specific license information on this forum. Please help on this as my devices are currently unprotected. Just let me know and I can provide any necessary information. Thank
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