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mesterly

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About mesterly

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  1. Thank you! Our mutual customer was able to access. 🎉
  2. Ok thanks, do they need to do anything to refresh?
  3. Hi Andres, The second entry is from today 8/6 Protection Event Date: 8/6/20Protection Event Time: 11:39 AMLog File: 3196db24-d814-11ea-941e-105bad1b54ea.json-Software Information-Version: 4.1.0.56Components Version: 1.0.990Update Package Version: 1.0.28039License: Premium-System Information-OS: Windows 10 (Build 18362.959)CPU: x64File System: NTFSUser: System-Blocked Website Details-Malicious Website: 1, C:\Program Files (x86)\Google\Chrome\Application\chrome.exe, Blocked, -1, -1, 0.0.0-Website Data-Category: PhishingDomain: secure.anedot.comIP Address: 2606:4700::6810:c407Port: 443Type:
  4. Hi Andres helped unblock on the thread below. The user still reports being blocked. Is there anything they need to do? Their logs entries are attached below Protection Event Date: 8/5/20Protection Event Time: 9:50 AMLog File: b522ec00-d73b-11ea-af24-105bad1b54ea.json-Software Information-Version: 4.1.0.56Components Version: 1.0.990Update Package Version: 1.0.27983License: Premium-System Information-OS: Windows 10 (Build 18362.959)CPU: x64File System: NTFSUser: System-Blocked Website Details-Malicious Website: 1, C:\Program Files (x86)\Google\Chrome\Application\chrome.ex
  5. Ok, thank you 😀. Also reached out to a customer who has contacted Anedot support for MalewareBytes logs. We take reports serious well and are reviewing internally.
  6. Here are examples of what customers have reported.
  7. Thanks for the quick reply! Do you want the MalewareBytes production log?
  8. Hi Team Malewarebytes, We are receiving numerous support request from customers using MalwareBytes. secure.andedot.com ( 104.16.193.7 ) has multiple independent PCI and security reviews which can be provided. Se this A+ report for example: https://www.ssllabs.com/ssltest/analyze.html?d=secure.anedot.com&latest Feel free to reach out directly if more details are need 🙇‍♂️ Thanks in advance, >Matt
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