Thank you for your response Kevin
It seems to shutdown after a few seconds
FRST.TXT
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 02-08-2020
Ran by Rita (administrator) on RITA-PC (Gigabyte Technology Co., Ltd. B85M-D3H) (04-08-2020 09:29:28)
Running from C:\FRST
Loaded Profiles: Rita
Platform: Windows 7 Professional Service Pack 1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: FF)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
It seems to get as far as the user's folder and dies
USER00
C:\ProgramData
C:\Users\Default
C:\Users\Default User
C:\Users\Public
C:\Users\Rita
Don't spend a lot of time on it. We are going to start seeing if we can negotiate a settlement.
Thanks
Raj