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7 hours ago, exile360 said:

This could just be coincidence, however I've seen at least 2 or 3 other users recently who also had Xfinity/Comcast as their internet provider having the same problems with Malwarebytes being prevented from accessing its servers:

 

Tcpip\Parameters: [DhcpNameServer] 75.75.75.75 75.75.76.76
Tcpip\..\Interfaces\{2f74db34-d59e-4368-8311-3946bf7b841b}: [DhcpNameServer] 75.75.75.75 75.75.76.76
Tcpip\..\Interfaces\{685e4fa8-9153-44ed-af98-6392bbb5498e}: [DhcpNameServer] 75.75.75.75 75.75.76.76

 

If you try an alternate DNS as suggested above, I bet Malwarebytes will be able to connect and update.

Ok thank you

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40 minutes ago, Porthos said:

  Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Thank you

 

Addition_02-08-2020 23.08.31.txt FRST_02-08-2020 23.08.31.txt

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offline version says "something went wrong" 

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3 minutes ago, exile360 said:

Greetings,

Please try the offline installer located here to see if that works.  Be sure to try and update after installing to ensure it can get online to get updates.

If you still run into any issues, please do the following so that we can take a look:

 

1. Download and run the Malwarebytes Support Tool
2. Accept the EULA and click Advanced tab on the left (not Start Repair)
3. Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next reply

 

 

mbst-grab-results.zip

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Hello i recently reset my pc and now when i try to download malwarebytes it says to "an error has occurred while downloading. Please check your connect to the internet and try again" i am connected to the internet and i do not know what it means by check my internet connection