hi, I have downloaded the Malwarebytes prog you sent me and it uncovered two pups (I think) that the premium version had missed out, possibly these are the offenders allowing this ransomware to detect me
so, I've tried to download the Farbar recovery tool but Windows 10 is blocking it and even though I've told windows its safe it is still blocking this download so I've attached this file from your ADW cleaner i sent to my desktop.
Will this suffice ?. I have also the quarantined ransomware still in my premium versions quarantined file, can i send these to you to look at
thank you
dave12
AdwCleaner[C00].txt