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jayboo33

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  1. well, we really don't know what caused the problem, but other programs were being affected, and none of the less extreme solutions would work (computer would crash in the middle etc). So in the end, we bit the bullet and did a Clean Install of Windows 10. Thanks again for your help!
  2. Thanks for all your suggestions! In the end, it turned out to be a bigger problem, and we ended up reinstalling Windows 10 (and then reinstalling MalwareBytes). No problems now.
  3. miraculously, I was able to uninstall MalwareBytes, but when I download the program to reinstall, as soon as the .exe pops up, the system crashes. Any clues? 😕
  4. This time when I tried to start MalwareBytes, the whole computer shut down. I am rebooting it now and will try again.
  5. My husband's computer (Windows 1909) has been having issues and MalwareBytes does not run, so I downloaded the Support Tool to try to uninstall/reinstall the program. Now the problem is that the CLEAN program has been running for at least 90 minutes with no perceivable progress. Any ideas how I can get it to uninstall MalwareBytes?
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