I have a few VMs running Windows server 2012 and 2016 that receive an error (see below) due to a locked file caused by Malewarebytes Endpoint Protection client. This file is created by Veeam Backup and Recovery during the backup of my VM (C:\Windows\VeeamVssSupport\VeeamGuestHelper.exe) but becomes locked and will not allow Veeam to delete the file when the backup process is completed. Then from that point on all backups fail. rebooting the VM is the only way to get MEP to release the file so I can delete it and, backup will work once again.
In attempt to fix the issue I logged into my cloud account and attempted to create exclusions to stop MEP from scanning this file but nothing worked.
I tried:
- File by path: *VeeamGuestHelper.exe*
- Folder by Path: C:\Windows\VeeamVssSupport\*
- File by Path: C:\Windows\VeeamVssSupport\VeeamGuestHelper.exe
None of these resolved the issue. I did uninstall MEP on the server instances and Veeam backup worked perfectly after. As soon as I installed MEP again, within a day or two the issue occurred again. Strange part is I have MEP installed on 20 windows servers, all backed up with the same Veeam Backup software. but, I only seem to have issues on 3 servers repeatedly. Which makes it even that much more difficult to troubleshoot.
Any ideas to try? How can I tell if the exclusions are being sent to the host server?