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ShaneRichards

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About ShaneRichards

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  1. Hi, I'm not a Malwarebytes user myself. I'm receiving reports from users. One user has raised a support ticket with Malwarebytes (#3241849) regarding this issue. The core executables for Input Director are: InputDirector.exe InputDirectorSessionHelper.exe IDWinService.exe IDConfig.exe RemoteFileLauncher.exe Regs, Shane.
  2. Hi, Several of my users are reporting that a recent update to the Malwarebytes product is blocking Input Director from working. Can you urgently rectify. Is it possible to permanently whitelist Input Director - I have had to raised issues with Malwarebytes interfering with Input Director several times over the years? Thanks, Shane.
  3. Hi, My application is being falsely flagged as malware by Malwarebytes. It is also flagging my website www.inputdirector.com. This happened last year as well and I had to contact you. These false positives are directly impacting my business. Can you urgently correct this. Thanks, Shane.
  4. Hi, My website www.inputdirector is being falsely blocked by Malwarebytes. It is also flagging that the downloaded Input Director installer/product is malware. This happened last year as well and I had to contact you. These false positives are directly impacting my business. Can you urgently correct this. Thanks, Shane.
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