Katieman

Thank you AdvancedSetup! Have a great Holiday too!!!

After removing Bonjour, which was a pain and in multiple directories, I finally got rid of it. Java 6 update was difficult to remove because the .MSI file to uninstall it was long deleted from my Temp folder. However I found a small java utility uninstaller and it worked perfectly. I installed Malwarebytes Privacy again and this time it did not ask for permission to install Wireguard like it did every other time, it just automatically installed it. AND IT WORKS! I can't believe it but it FINALLY works! I cannot thank you enough AdvancedSetup for your time and dedication it is truly OUTSTANDING!!!! Once again Thank You very much!!!

Hi. After many updates and multiple reboots I ran FRST64. Here are the logs. Thank you very much for your time and effort Addition.txt FRST.txt

OK. Will do. I'll get back to you here as soon as it completes.

Doing that right now!

Is there anything else I should do before reinstalling Malwarebytes Privacy again?

Hi AdvancedSetup. All done. I downloaded and successfully installed Windows 7 Service Pack 1 and Service Pack 2. I have not tried to reinstall Malwarebytes Privacy yet.

OK. Will do. Thank you!

Here is the log from FRST64. Fixlog.txt

Disk cleanup has now deleted an additional 708MB. What would you suggest I do next? Thank you.

Windows ran Disk Clean and it deleted 100MB, not that much. I have admittedly avoided Windows updates as much as possible. A friend mentioned to install Service Pack 1 but I'm not sure.

OK. Will do. Thank you!

Hi. The computer was bought March 2009. It is indeed old but it still works great. It originally shipped with Windows Vista but I updated to Windows 7 about two years ago.

Hi. I disabled Webroot but the app still crashes exactly as before. I was able to download version 1.5.0.299 within the app but it still crashes every time.

Thank you AdvancedSetup! Here are the logs. mbst-grab-results.zip