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EEPers

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  1. Support followed up right before you request here. She examined and praised your help, but asked that I download a fixlist and get the most current log, which is: Fix result of Farbar Recovery Scan Tool (x64) Version: 30-06-2020 Ran by elain (01-07-2020 11:06:05) Run:2 Running from C:\Users\elain\Downloads Loaded Profiles: elain Boot Mode: Normal ============================================== fixlist content: ***************** Startup: C:\Users\elain\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\JfQPKiheALIH.lnK [2020-06-22] ShortcutAndArgument
  2. I think it's running quite well and that trojan seems to keep dogging me now. It did stop after I removed the windows power shell which it was attached to. When I rebooted the windows power shell did not re-appear in the task menu and I don't know if that's of concern or not. Outside that, thank you for giving me the aide and tools necessary to stop this. Thank you Keven.
  3. THIS TEXT POPPED UP WHEN OPENING A REPLY, DON'T KNOW IF IT'S RELEVANT: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/30/20 Scan Time: 7:53 AM Log File: 78ce5a3a-bae1-11ea-b415-dcf5054c5e90.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.955 Update Package Version: 1.0.26201 License: Premium -System Information- OS: Windows 10 (Build 19041.329) CPU: x64 File System: NTFS User: EEPHOMEOFFICE\elain -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 329314
  4. FROM ADWCLEANER: Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/30/20 Scan Time: 7:53 AM Log File: 78ce5a3a-bae1-11ea-b415-dcf5054c5e90.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.955 Update Package Version: 1.0.26201 License: Premium -System Information- OS: Windows 10 (Build 19041.329) CPU: x64 File System: NTFS User: EEPHOMEOFFICE\elain -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 329314 Threats Detected: 0 Threats Quarantined: 0
  5. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 6/30/20 Scan Time: 7:53 AM Log File: 78ce5a3a-bae1-11ea-b415-dcf5054c5e90.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.955 Update Package Version: 1.0.26201 License: Premium -System Information- OS: Windows 10 (Build 19041.329) CPU: x64 File System: NTFS User: EEPHOMEOFFICE\elain -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 329314 Threats Detected: 0 Threats Quarantined: 0 Time Elapsed: 0 min, 56 sec
  6. Fix result of Farbar Recovery Scan Tool (x64) Version: 30-06-2020 Ran by elain (30-06-2020 07:34:54) Run:1 Running from C:\Users\elain\Downloads Loaded Profiles: elain Boot Mode: Normal ============================================== fixlist content: ***************** CloseProcesses: SystemRestore: On CreateRestorePoint: HKU\S-1-5-21-131675017-3346686803-3792727656-1002\...\RunOnce: [Application Restart #3] => C:\Program Files (x86)\Google\Chrome\Application\chrome.exe --user-data-dir="C:\Users\elain\AppData\Local\Temp\\{0EEDB3FB-1591-70AF-0F22-19A4B3765D18}_CR" --n
  7. Log from FIRST.TXT Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 28-06-2020 Ran by elain (administrator) on EEPHOMEOFFICE (ASUSTeK COMPUTER INC. Vivo AIO 27 V272UA) (29-06-2020 10:58:04) Running from C:\Users\elain\Downloads Loaded Profiles: elain Platform: Windows 10 Home Version 2004 19041.329 (X64) Language: English (United States) Default browser: Chrome Boot Mode: Normal Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/ ==================== Processes (White
  8. My computer is being dogged by a trojan - which Malwarebytes is blocking. Problem is, Malwarebytes is not removing the trojan but instead every few seconds when the trojan wants to spread, the malwarebytes protection shield also pops up. This means every few second this battle ensues. The trojan is using the windows power shell. I found I could pause the battle when going into task bar and ending the power shell task. When reporting a support ticket or otherwise to solve this issue, Malwarebytes wants me to download the security tool and run it to get a log. I have done this repeatedly a
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