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Elena_Nov

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About Elena_Nov

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  1. Thanks, I've managed to repair the Word application and now it works again.
  2. If I I quit Malwarebytes, the application is still blocked. I still get the message:C:\Program Files(x86)\Microsoft Office\Office14\WINWORD.EXE is not a valid Win32 application.
  3. I tried disabling all 4 protection components and then restarting my system. The application is still blocked.
  4. Yes, I restarted my PC after disabling Ransomware Protection and it didn't help either.
  5. Hi exile360, No, disabling Exploit Protection doesn't help. I still get this message when I click on the Word icon:C:\Program Files(x86)\Microsoft Office\Office14\WINWORD.EXE is not a valid Win32 application.
  6. Hi, please help me with the following issue: Malwarebytes just blocked Microsoft Word on my PC. -Ransomware Details- File: 1 Malware.Ransom.Agent.Generic, C:\Program Files (x86)\Microsoft Office\Office14\WINWORD.EXE, Blocked, 0, 392685, 0.0.0 I get the following message when I click on the Word icon: C:\Program Files(x86)\Microsoft Office\Office14\WINWORD.EXE is not a valid Win32 application. I've checked Excel - it works. The blocked WINWORD.EXE does not show up in quarantine, only in History, so I can't restore it. I added WINWORD.EXE and Microsoft Office folder to my list of exclusions, disabled Ransomware Protection and restarted my computer, but it didn't help. I've also run Malwarebytes Support Tool, so here is the mbst-grab-results.zip attached. ARW.zip is also attached in case you need it. Can someone please help? mbst-grab-results.zip ARW.zip
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