We often recommend Malwarebytes to our customers and I don't recall there being a false positive with GlassWire/Malwarebytes in the past. Unfortunately now we are receiving complaints about a false positive and we need your assistance please.
You can download our installer from here https://www.glasswire.com/download/.
The false positive screenshot is attached.
Thank you for your assistance.
-Log Details-
Scan Date: 6/11/20
Scan Time: 8:52 AM
Log File: 65a7c437-abe2-11ea-a534-201a06b471c5.json
-Software Information-
Version: 4.1.0.56
Components Version: 1.0.931
Update Package Version: 1.0.25366
License: Premium
-System Information-
OS: Windows 10 (Build 18362.900)
CPU: x64
File System: NTFS
User: System
-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Scheduler
Result: Completed
Objects Scanned: 320950
Threats Detected: 4
Threats Quarantined: 0
Time Elapsed: 22 min, 38 sec
-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Warn
-Scan Details-
Process: 1
Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, , , ,
Module: 1
Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, , , ,
Registry Key: 1
Trojan.MalPack, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\GlassWire, No Action By User, 555, 830500, , , ,
Registry Value: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Data Stream: 0
(No malicious items detected)
Folder: 0
(No malicious items detected)
File: 1
Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, 1.0.25366, , ame,
Physical Sector: 0
(No malicious items detected)
WMI: 0
(No malicious items detected)