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GlassWireLabs

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  1. @emoon326 I'm sorry to hear you reformatted due to this issue. I am not sure when the false positive appeared, but Malwarebytes was very quick to fix it. I think we received around 4 or 5 complaints via email and our own forum but I am not sure how many people had the issue. I think this will not happen going forward and I appreciate your patience.
  2. @emoon326 You can read about GlassWire here. https://www.glasswire.com/about/ I believe this false positive could have been caused by a code obfuscation technique we use to protect GlassWire from being modified for malicious reasons. If you find there is somehow a REAL Trojan included in our official software downloaded from GlassWire.com and if you report it to our Bug Bounty program and we find it's true, we will pay you $10,000 USD (not joking). Please note though that reporting a false positive for an antivirus program will not get you a $10K bounty. We'd have to actually have a real Trojan somehow in GlassWire. https://hackerone.com/glasswire So far we have not accidentally included a Trojan in our software and I hope the precautions we take during development will make sure that never happens.
  3. @bbdd Wow, that's super fast! I had no idea it could be fixed that quickly. Thank you @Atribune
  4. @bbdd I think the Malwarebytes update that soles the issue is not out yet. I just reported this issue this morning. Thanks for following up though, and we at GlassWire are hoping the Malwarebytes update comes out quickly!
  5. @Atribune Thank you. Does Malwarebytes have some sort of white list or partner program to help avoid future false positives? We often recommend Malwarebytes to our customers because we think it's great (with no financial incentive to do so) so it's obviously very bad when we recommend a software that says GlassWire is a Trojan. Thank you @Mikemo05!
  6. We often recommend Malwarebytes to our customers and I don't recall there being a false positive with GlassWire/Malwarebytes in the past. Unfortunately now we are receiving complaints about a false positive and we need your assistance please. You can download our installer from here https://www.glasswire.com/download/. The false positive screenshot is attached. Thank you for your assistance. -Log Details- Scan Date: 6/11/20 Scan Time: 8:52 AM Log File: 65a7c437-abe2-11ea-a534-201a06b471c5.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.931 Update Package Version: 1.0.25366 License: Premium -System Information- OS: Windows 10 (Build 18362.900) CPU: x64 File System: NTFS User: System -Scan Summary- Scan Type: Threat Scan Scan Initiated By: Scheduler Result: Completed Objects Scanned: 320950 Threats Detected: 4 Threats Quarantined: 0 Time Elapsed: 22 min, 38 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Warn PUM: Warn -Scan Details- Process: 1 Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, , , , Module: 1 Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, , , , Registry Key: 1 Trojan.MalPack, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\GlassWire, No Action By User, 555, 830500, , , , Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 1 Trojan.MalPack, C:\PROGRAM FILES (X86)\GLASSWIRE\GWCTLSRV.EXE, No Action By User, 555, 830500, 1.0.25366, , ame, Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected)
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