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About thaipo

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  1. It took 24 hours but the computer did reboot at 3:00 PM. Makes me made. Thought I had one problem cured. Thanks for your time. I read the other post about Lisa. I will write to her.
  2. Forgot - Still no re-boots after the uninstall.
  3. I know you must be a busy person but can you give me a comment about the CPU Usage problem or send me to the right section. I will alert Lisa at Malwarebytes about the problem with 4.1.1. Thanks.
  4. Porthos - OK, plenty of problems this morning and then between 2 and 3 PM, this laptop re-booted 5 times in rapid succession. When I was finally able to get in the first thing I did was DELETE Malwarebytes 4.1.1. Have not had an issue for the past 6 1/2 hours. I was on the ACER Community site and my model seem to have had this problem a lot even right out of the box. Also I have only seen two messages about my CPU usage. Malwarebytes send me this like for the CPU Usage boxes that pop up. Looks extremely complicated to me and would like your opinion. https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer Thanking you in advance - thaipo
  5. Porthos - Sorry to report but I am still getting the unwanted reboots. Today was one right after another. Saturday I had 4 re-boots in about 5 hours. Maybe Monday, one re-boot was with only Chrome open with two windows. Yahoo Mail and Yahoo Finance. ACER doesn't want to talk to me but I am calling them and telling them that I have worked with Community help and the problem persists.
  6. Mostly Yahoo Mail but later today, I was having slowness with (I can't remember) but what ever it was, it was not slow before. Next time I am going to check my speed. I have Verizon and when I first hooked up a few years ago the technician told me I was lucky because all the support equipment to my home was new and the latest. In Thailand, a 3rd rate country, my Internet is 100 Mbs and costs me a little over $200 for the year as I pay for a year up front. But I just want into my home that has been empty for up to 7 months turn on my laptop and I have the Internet. Just this year they are allowing me to turn it off for 6 months and add the time to the end of my contract. At some point, I won't have to pay for the time I am in Thailand.
  7. I used to be a FireFox only browser user but it is much slower than Chrome. Takes forever for anything to come up for me. Forget IE. But I do have to use it for one service is use for trading stock. Other than this, all Chrome. This morning the Yahoo mail was so slow, I thought I was going to have a heart attack. A heart attack is not far off for me as I have heart disease, had a by-pass 16 years ago and an artificial heart valve 3 years ago. It would take 20 -30 seconds to open an email, and the same time to sent a reply. Could not scroll my list. I finally called the number where you can sign up for Yahoo Mail Pro for $4.99 a month just to blast someone. The rep went to see if she could give it to me for free and was told NO. Then all of a sudden with chest pains and cussing like hell the email got very fast. How can this be? Hang up and a minute latter back to the slowness. I even turn off Malwarebyts ad block to see if it got better. It did not. So, I went out against the advise of the heart doctor in the heat and high humidity and PUSH Mowed my front lawn. I do this to prove that I can still do it. Sorry to say but I went to dinner and when I came back to the computer and woke it up, chrome disappeared and when I clicked to open Chrome, the computer re-booted itself. I don't know if this is a one time thing or if it will get worse. Just thought I would tell you. I have two other responses here from you but don't know if a response is required. Thanks for your time. No attachments. thaipo
  8. "I am sure it has something to do with Software Reporter tool. Do you know about this and the connection" I don't know what you are asking here. I tried following the instructions here but they are either incomplete or they assume I know more about computers than I know. Should I try again to remove the Software Reporter tool or just ignore the messages. This is a fairly recent development too as far as things going wrong. I use Yahoo Mail. They recently started ads. I was using Adblock Plus and they keep telling me to remove it. With the amount of emails I get and it taking so long to open and send email, it is eating up too much time. Then I see that if I don't double click a link or start a new email, I can read and delete emails I don't have to reply to very quickly with Adblock Plus on. Then Malwarebyts gave me their ad blocker and it blocks the ads in Yahoo Mail but after a short time this gets very slow. I have blocked close to 2300 ads today. The mail is very slow now. I use Chrome and twice today I emptied the Browsing History, Download History, Cached images and files. I don't know what to do with Site Settings (have 71 of these) and Cookies and other site data. (have from 358 sites). When in Thailand, I get a special cookie from Vanguard. If I don't have the cookie, I can not sign in. Will the computer speed up with the Site Settings and the Cookies and other site data deleted. Everything with Yahoo is slow for me. What do you recommend that I do?? One attachment.
  9. Hi Portos, I just went to check if what I have on my Norton 360 Deluxe as file exclusions were the same as you sent me under the title "Malwarebytes for Windows antivirus exclusions list". Attachment 'Exclusions for Norton' was given to me by Malwarebyts support. This did stop a problem I had back when I contacted support. The Exclusions you sent to me are in the 2nd attachment and I don't know if you want these added to the other exclusions I have in Norton. Please review both and advise. Thanks much. thaipo
  10. I just updated the the latest item above. Still not sure of one thing. How should I close my computer before going to bed. Last night I closed all windows, turned off the Internet and and put the computer in sleep mode. Moved the mouse this morning, it wakes up and I open the window needed. No problems so far today. I want to go back and make sure all the exclusions are there as they should be. This laptop gets used a lot. The speed is up to 6 GHz. Have 6 Mb Ram. I have two monitors. I trade stocks and options and just keep an eye on things. I have the Schwab Streetsmart open all day. I use Freestockcharts.com for charts and quotes. If I trade in Fidelity or Vanguard, I open these to do the trade and then close. I also have TD Ameritrade where I trade the S&P mini futures. This is on their platform called Think or Swim. Have not done much of this lately. I get well over 100 emails daily. Belong to a couple Yahoo Groups. I use spreadsheets to track my trades. Skype is open for messages and I open and close Face Book as needed. I don't know if I need more RAM or if I can put more in. This laptop does get used. Then every Oct I go to my home in Thailand for 5 to 5 1/2 months. Come back in late March. I do have one other problem that started a few weeks ago. May as well tell you now but it may not be part of what you do. I get at least 20 messages a day that some program is using too much of my CPU resources. I am sure it has something to do with Software Reporter tool. Do you know about this and the connection. I have looked up on the Internet but when I try to follow steps, they are incomplete or the author thinks I know more about computers than I do. I hate when direction are like open folder, click on Details and the open such and such and what they say to open is not there. So far I have been able to follow your instruction pretty easily. Get this solved and I think I am good to go for awhile longer. No attachment. Again Thanks for your support. thaipo
  11. Hi Portos - This is Part II response to this email to me. Actually it is more of a question. How am I supposed to shut down my computer every night before bed. I was clicking 'Shut Down' and then boot up in the morning. For a while now I have closed the Internet and the put the computer in 'Sleep mode'. Then when it would get slow I would do the 'Shut down' again. Malwarebyts sent me something the other day that said it is best to 'Restart' my laptop to completely shut everything off. I just looked at this article again and it shows how to create a shortcut to shut the computer down that will do the same as a 'Restart.' I put the directions in an attachment. What do you think of this. I forgot one thing, the last few nights I was just closing my laptop and the next morning when I get up, open the lid and it comes on. The the computer gets slow and I re-boot. I still have to look at my exclusions in my Norton 360 Deluxe and I will do it and tell you my findings. I did not have any unintentional re-boots today following your instructions. But I want to see more time go by before I admit success. One thing changed. I hate the ACER laptop because it does not have a light I can look at to see if my keypad on my right side is locked or not for the numbers. I can be on a spreadsheet and the numbers work in one cell and then the next cell it does not work and I have to push the Num Lock button to see if it is locked or not. Same thing with my Caps Lock. No light and I will type a partial sentence only to find out the Cap Lock was on. All lost time. Now today, the Num Lock key and the Caps Lock key would not tell me one way or the other if I had numbers or Capital letters. Had to type first and see what came up. I can't see how following your instructions would have changed this. You are much more computer literate that me and would like your comments on this email. Again - Thanks much for your time.
  12. I hope I can make sense to you. I read that you wanted me to turn off the fast startup and then to a 'restart'. I read in the article that having the 'Hibernate' button off would also disable the 'fast startup', When I got to step 3 the Hibernate button was NOT checked. So when I changed the setting, I unchecked 'Turn on fast startup' and placed a check mark in the 'Hibernate' block and saved the changes. There was no UAC for me to click YES as in step 4. But it does say "If prompted." I closed everything out and did a 'Restart.' Guess what happened? After the restart, I clicked to open my Chrome pages (2) and the laptop rebooted itself. Attached is a pictures of how my settings look after step 3. I will look at the rest tomorrow as it is after 1:00 AM here. Malwarebyts told me a few months ago about the exclusions to add to my North 360 Deluxe. This rebooting problem is a new problem but I will look to see that what I have equals what your instructions show. Thanks for the quick responses. Tonight I am just going to close the lid and see how this reacts in the morning. I had been shutting the computer off each night but the other day read that this is not necessary. Malwarebyts send me an article stating what to do and just do a 'Restart' every 3 days or so. Thanks again and good night.
  13. Hi Porthos - Thanks for understanding and sticking with me. I had 3 unexpected reboots today and then the laptop was so slow I just did a Re-start and since then it has been a lot faster. The mbst-grab results are attached. Thanks again. mbst-grab-results.zip
  14. Hate to tell you but I am an older person and I am scared to death to do some of these things and there are steps I plain do not understand. Step 1 is understandable. I do not have a VPN but do use Norton 360 Delux. Malwarebyts gave me a list of 6 things to put in my exclusions last Sep and I checked and they are still there. Attached is what was excluded. I will take time and try to follow the instructions. The computer rebooted 3X on Thurs, 2X on Friday, 0 on Sat and 1 time yesterday. Vernon Pobanz
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