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AndroidS9User

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  1. @mbam_mtbr This clearly is a more widespread issue... My guess is most of your users are not sophisticated enough to be reporting it. Appears that Premium subscribers are not being offered 3.7.5.8 on the Google Play Store.
  2. @WantsSafePhone When you say same issue, do you mean you're only able to install version 3.7.5.6 and you are not being offered 3.7.5.8?
  3. @smmi Out of curiosity, what was it doing wrong? How was it malfunctioning?
  4. @mbam_mtbr Only a dozen times. The issue is when I go to the play store, it only offers me 3.7.5.6. The description says it's the April 16, 2020 update. A screenshot is attached. I have the paid-subscription BTW. I have done everything I can think of-- cleared the cache and data for the Play Store App. I have repeatedly uninstalled and reinstalled Malwarebytes (always gives me 3.7.5.6). I've disabled the Play Store App, cleared cache & date, shut down the phone, restarted the phone, enabled Play Store App, used NordVPN to try to connect to a different Play Store Server and still, no matter what, I get the April 16, 2020 Malwarebytes page. As far as I can tell, it's only Malwarebytes that's having this issue. As of early this morning I updated multiple apps with newer versions (e.g., my Adidas app, with a Play Store update dated of June 11, 2020). So it's not as if I'm having this problem across-the-board, there are plenty of apps which are reporting the newest versions). You advised that it just needs to propagate. At this point, I'd say it's not propagating any further. One other person who did a review on the Play Store app page seems to also have a problem not getting the update for the premium version-- a review from 6/11/2020 from "kanaboy nalo" says, "Paid premium version not scanning files or system apps." Since his review is from 6/11/2020, if the May 26, 2020 update had propagated I would assume that would have fixed the problem. Perhaps this is a problem for your premium subscribers? In any event, it's very frustrating that I'm paying for software which I cannot use. @Reveninc Reveninc do you have the premium (paid-for) subscription or the free version?
  5. @mbam_mtbr This is completely ridiculous. As of this morning, my Google Play Store app continues to connect to a server which is only offering 3.5.7.6 (April update). Someone on your team needs to reach out to google and insist they immediately propagate the new version to ALL their servers. You may also want to change the version number on the description for those servers that do show the update date of May 26, 2020, but still reports the 3.5.7.6 version number.
  6. Submitted support ticket re: Science inability to neutralize alien Unable to get latest version of 3.7.5.8 from the Google Play Store. Hopefully the awesome techs at Malwarebytes can figure out how to propagate the new version through all Google Play Store platforms since it's just not appearing for me on my cell phone (only 3.7.5.6 from April is available).
  7. It's looking like the version that fixes the problem is 3.7.5.8. https://support.malwarebytes.com/hc/en-us/sections/360005837354-Release-History-News I just tried reinstalling and Play Store gave me 3.7.5.6. Play Store also shows latest update is from April, not May. However, when I launch play store from my PC in a browser, it shows latest update May 26, 2020 (but still says 3.7.5.6, which I suspect is incorrect). Play store indicates I have the latest version of the Play Store app installed. Beyond frustrating.
  8. Version 3.7.5.6-- that's what's being offered to me on Play Store!! That's the same version from April.
  9. @mbam_mtbr 1) I have created the support ticket and referenced this thread, as requested; 2) As my phone is from Verizon, it comes preinstalled with Verizon's Digital Secure Antivirus App, which I believe is McAfee based; 3) I too have been running Bitdefender alongside Malwarebytes, but this has not been a problem with the file scanning until around May 13th when it no longer scans files, either on demand or on a reboot scan. 4) I am concerned that there are other issues with Malwarebytes that are not related to the current file scanning issue -- specifically, the apparent failure to scan apps that are either updated or installed through Samsung's Galaxy Store. For example, the Instagram App is available from both Google Play Store and the Galaxy Store. If I install Instagram from Google Play, Malwarebytes reports a clean scan upon installation. If I install from Galaxy Store, Malwarebytes does not report the scan upon installation at all (whereas both Bitdefender and Digital Secure show it to have been scanned). Thanks for the continued investigation!
  10. Revenic, I sent you a PM ... please take a look and reply when you can. Thanks!
  11. I have a Galaxy S9+ and I'm experiencing the same issue, and it started at about the same time. IT IS ABSOLUTELY NOT SCANNING FILES, based upon the progress bar which ends immediately after the app scan, as well as the verbose logs that are viewable when sending a report to Malwarebytes. Here's a sample of a log excerpt before the problem (Emphasis added in bold blue): ----------------------------------------- Last scan information:Time: 2020-05-06T23:16:18.851-04:00Duration (s): 464Type: AFTER_UPDATE_SCANMalware (apps): 0 of total 477Malware (files) : 0 of scanned 48486 ----------------------------------------- Here's what it now currently reports: ----------------------------------------- Last scan information:Time: 2020-05-14T19:54:53.870-04:00Duration (s): 597Type: ON_DEMANDMalware (apps): 0 of total 477Malware (files) : 0 of scanned 0 In addition to the foregoing, I've noticed two additional problems. Malwarebytes is NOT performing scans on any of the built-in Samsung Apps that are updated through the Galaxy Store (or any app installed from the Galaxy store for that matter). For example, if I install Instagram from the Google Play Store, Malwarebytes will perform a scan and log in in the Scan history. If, however, I install Instagram from the Samsung Galaxy Store, Malwarebytes does not show a scan of it. This, coupled with the fact that it absolutely is not scanning files, leads me to believe there is a significant problem. Most users may not even be aware of this. Finally, in an effort to troubleshoot on my own since your tech support people have been useless (when they've replied at all), I de-encrypted my SD Card. The Security Audit should now flag my unencrypted SD Card as an issue, but the security audit shows clean -- another problem. BUT FOR THE FACT that I have booted into safe mode and made sure there was nothing amiss with my Device Administrator app list, I would think my phone was compromised. Now it just appears that your program is buggy. You need to investigate the severity of this problem ASAP and figure out if there is some new malware preventing the file scans with your software of whether it is hopefully just a program flaw. But please don't tell us it's scanning files... your own logs show it is not. Thank you for prompt updates to this thread.
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