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Everything posted by Fabb

  1. Dear admin, In the last few days I did not use the computer as much. However, I have to say that the overheating problems seem to be reduced after the latest windows updates. Since the laptop seems to be working fine right now, I do not want to waste your time with my reports. Anyway, thank you for your help. Best regards Fabb
  2. Thank you for your replay. Sorry for my delay, I will perform the steps you kindly suggested and report as soon as I can.
  3. Hello Everyone, here I am again after just one year. Since may, when I had my last malware related issue, I installed Malwarebytes and got a premium subscription. The software found some malwares now and then, and blocked some suspicious sites sometimes, but I was mostly fine. Until now. At the moment, a threat scan from Malwarebytes detects no issues. However, the laptop is dramatically overheating, even when not plugged-in, and the battery is drained fairly quickly. Can you help me somehow? Thank you Fabb
  4. Hello Maurice, thank you for your reply. I followed steps 1-4 and my Malwarebytes is indeed with version 1.0.990. I did not understand the purpose of step 5: why should I stop ransomware protection? Anyway I confim to you that with component version 1.0.990 the problem seems now solved. (It was still a problem with version 1.0.988, I checked three days ago but then I forgot to reply). Thank you
  5. Hi Maurice, thank you for your answer. Here is the report: mbst-grab-results.zip
  6. Good afternoon, I recently (on June 25th) updated my laptop to windows 10, build 2004. It was my second attempt to perform the update using the built-in Windows Update utility, after the first attempt had failed some days before. Right after the update everything looked normal, except the two malware that Malwarebytes Premium found and quarantined on its daily scan on June 27th (one is a registry key and the other is a file). Anyway I ignored it, as Malwarebytes just did its job and I thought everything would be fine now. However, I didn't use the laptop very often lately, until last we
  7. Hello, Everything seems to work fine now, so I don't need anything else. Thank you again for your assistance.
  8. After a few tentatives, I managed to "restore" optane app from the "programs and features" tab of the control panel, so I don't need to uninstall it, nor do I need to run the Fixlist anymore
  9. Hello, The old Fixlist.txt file actually disappeared right after I performed the fix, is this weird? I used the FRST tool I had named "gazork.exe" for the first fix, and I am going to do the same for this next one
  10. This happens even if I want to simply copy-paste a file, or zip a folder, and as I right click to perform the operation, the notification shows up. Another instance is that I would right click to see recently viewed items, and open one of them. Anyway, I tried rebooting several times, as well as manually updating the drivers, but none of this worked. The suggestion I found online was to simply uninstall Optane.
  11. Final update: The OS update worked! My understanding is that the malware that infected my laptop had disabled windows defender and windows update; removing the infected files with malwarebytes has stopped the infection from spreading, and finally the fixlist you made for me has allowed them to work again, is this correct? If it is so, then again I thank you very much for your help! Now I am not experiencing issues with the laptop, except this message "Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll" popping up every time I right click on a folder.
  12. Let me add some more details to the previous post. For my first update tentative, i downloaded the version 1909 update from Microsoft website: https://www.microsoft.com/it-it/software-download/windows10 From that executable file, the "windows update assistant" was installed and performed the operation, without success. However, I just noticed that the windows 10 app "Windows Update" (a section of "Updates and security") is now working again, while it was not working for the past month or so, not giving me any notification and not finding updates even if I ran it manually. Anyway, I
  13. Hi, I tried updating Windows 10 to the 1909 build. The first time I tried, the update failed and it told me that my antivirus was somehow interfering. So I rebooted the laptop and tried again, this time it worked, it took about 2 hours and, during one of the many automatic rebooting, it was stuck for a long time on 86%. However, now it finished and I turned on my laptop to check. Nothing changed and windows security is still not working (as usual, right after turning on the computer, the windows security icon briefly flashes in the bottom right of the screen, it is shown with a yellow m
  14. Here's the Malwarebytes setting you mentioned, as you see it is set to the left: This is the issue that I have been mentioning, what I see if I open "security at a glance": absolutely nothing The only thing I can click successfully is the gear Icon to the bottom left, and if navigate to the "antivirus provider" tab, this is what I see, an I can take no actions My idea was to update windows to 1909 as you suggested as well. For this, I was thinking to empty the quarantine folder of malwarebytes, because I don't know what would happen to those files
  15. Hello, Thank you for producing this Fixlist.txt file for me. I run the software and I am attaching the fixlog.txt Fixlog.txt I don't see any changes in how my laptop is working, including no changes in the weird behavior of windows defender, and the icon is still absent from the bottom right corner of the screen.
  16. I performed the scan with MTB. Here are all the reports: Addition.txtMTB.txtFRST.txt
  17. Hello Maurice, thank you for reaching out again. I was away for the past few days. I have the FRST.txt and addition.txt from the scan I performed one week ago (on may 15th): is it still relevant or should I perform a new scan? The laptop is still giving me some issues, like spotify client not working, windows explorer crashing again yesterday, and some other minor issues.
  18. Hello Maurice, sorry for the delay. I run the scan you asked me, and again the reports seem to contain many personal information that I would prefer not to share. Anyway I would really like you to help me, today windows explorer crashed, and adobe reader stopped working again. Can you please tell me which part of the report you need so that I can provide it? I have seen that it is divided in section so this may be convenient. Thank you
  19. I do not have FRSTENGLISH in my download folder. I tried downloading it from bleepingcomputer.com, but my browser advised me against it. What is a reliable source to download it?
  20. Sorry, I forgot to mention it, but I completed the procedure you suggested and had no result. I can click on the link you mentioned to change settings of virus & threat protection, but then all settings are blocked and I cannot access them. Anyway, I understand that this may be a non-malware related issue and you cannot help me further. I wish to thank you again for answering my questions and guiding me through this series of check-ups, I am much more relieved now. with gratitude, Fabb
  21. Yes of course, I understand. I managed to open task manager and saw the process "system interrupts" running at 100 % CPU. Then I saw the process related to MSERT.exe rushing to the top of the list and terminated it, so the situation returned under control. I am not going to launch it again. I am writing it here because I thought the overheating was maybe related to the scan performed by MSERT. Anyway, thank you for the help you kindly provided so far. I have a few questions left: do you have any suggestion to explain the strange behaviour of windows defender? How dangerous is it
  22. Thank you for your support. The only application currently giving me issues is windows security, that presents me with a blank page whenever I open it. I downloaded MSERT.exe and launched a thorough scan, 12 minutes ago now, but the percentage is still very low and my laptop started overheating and lagging. Is this normal? Should I stop it? How?
  23. Hello Maurice, thank you for reviewing my report. 1) I performed a scan with SecurityCheck, I will attach the report 2) I reviewed Malwarebyte's settings as you instructed and performed a scan. No menace was found. I will attach today's report as well as the report of the scan I performed on may 6th. In that occasion, I remember that Malwarebytes found 31 menaces, but now only 27 are in quarantine. I do not remember allowing nor deleting 4 of the findings, so I cannot explain this difference. Thank you, Fabb Malwarebytes12may.txt Malwarebytes6may.txt SecurityCheck.txt
  24. Okay, thank you for your ansmbst-grab-results.zipwer Maurice and for your help. I will attach the log here:
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