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Fabb

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About Fabb

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  1. Hello, Everything seems to work fine now, so I don't need anything else. Thank you again for your assistance.
  2. After a few tentatives, I managed to "restore" optane app from the "programs and features" tab of the control panel, so I don't need to uninstall it, nor do I need to run the Fixlist anymore
  3. Hello, The old Fixlist.txt file actually disappeared right after I performed the fix, is this weird? I used the FRST tool I had named "gazork.exe" for the first fix, and I am going to do the same for this next one
  4. This happens even if I want to simply copy-paste a file, or zip a folder, and as I right click to perform the operation, the notification shows up. Another instance is that I would right click to see recently viewed items, and open one of them. Anyway, I tried rebooting several times, as well as manually updating the drivers, but none of this worked. The suggestion I found online was to simply uninstall Optane.
  5. Done, it was fast. Here you go: FRST.txt Addition.txt
  6. Final update: The OS update worked! My understanding is that the malware that infected my laptop had disabled windows defender and windows update; removing the infected files with malwarebytes has stopped the infection from spreading, and finally the fixlist you made for me has allowed them to work again, is this correct? If it is so, then again I thank you very much for your help! Now I am not experiencing issues with the laptop, except this message "Intel® Optane™ Memory Pinning Error: Unable to load DLL ‘iaStorAfsServiceApi.dll" popping up every time I right click on a folder. However from a google search I understand it is a problem related to DELL and the latest windows update, so should be unrelated to malware. What should I do next? remove all the restoration softwares I used so far?
  7. Let me add some more details to the previous post. For my first update tentative, i downloaded the version 1909 update from Microsoft website: https://www.microsoft.com/it-it/software-download/windows10 From that executable file, the "windows update assistant" was installed and performed the operation, without success. However, I just noticed that the windows 10 app "Windows Update" (a section of "Updates and security") is now working again, while it was not working for the past month or so, not giving me any notification and not finding updates even if I ran it manually. Anyway, I run it today and it found some "cumulative" updates, I installed a first one, rebooted, and then a second one. Scanned again for updates and it finally found the "Windows 10, version 1909 " update, and it is currently trying to install it (fingers crossed). Meanwhile, I also opened the Microsoft Store app (which I never do, it was totally random), and noticed 26 pending updates that had stopped all at the same level, something like 98% through. So I just restored them all manually and the Microsoft Store app was able to complete them, fortunately. The OS update is now at 14%, I'll let you know if it is successfull
  8. Hi, I tried updating Windows 10 to the 1909 build. The first time I tried, the update failed and it told me that my antivirus was somehow interfering. So I rebooted the laptop and tried again, this time it worked, it took about 2 hours and, during one of the many automatic rebooting, it was stuck for a long time on 86%. However, now it finished and I turned on my laptop to check. Nothing changed and windows security is still not working (as usual, right after turning on the computer, the windows security icon briefly flashes in the bottom right of the screen, it is shown with a yellow mark indicating something wrong, it remains visible for a fraction of a second and then disappears). To check if the update was successful, I typed: WIN + R; "winver" The dialog box that pops-up shows that the installed version is still 1809, indicating that the update was not successful, although I did not receive any notification stating this. Any possible reason for this? Is it possible that Malwarebytes really interfered somehow? (I have a premium license now)
  9. Here's the Malwarebytes setting you mentioned, as you see it is set to the left: This is the issue that I have been mentioning, what I see if I open "security at a glance": absolutely nothing The only thing I can click successfully is the gear Icon to the bottom left, and if navigate to the "antivirus provider" tab, this is what I see, an I can take no actions My idea was to update windows to 1909 as you suggested as well. For this, I was thinking to empty the quarantine folder of malwarebytes, because I don't know what would happen to those files if I update windows. But I was concerned that deleting those files was not a good idea, so that's how I came on this forum originally. As you already told me, I may delete those files and it should pose no harm to the laptop now, so I would proceed doing so and then updating my operating system. Unless you have a different suggestion.
  10. Hello, Thank you for producing this Fixlist.txt file for me. I run the software and I am attaching the fixlog.txt Fixlog.txt I don't see any changes in how my laptop is working, including no changes in the weird behavior of windows defender, and the icon is still absent from the bottom right corner of the screen.
  11. I performed the scan with MTB. Here are all the reports: Addition.txtMTB.txtFRST.txt
  12. Hello Maurice, thank you for reaching out again. I was away for the past few days. I have the FRST.txt and addition.txt from the scan I performed one week ago (on may 15th): is it still relevant or should I perform a new scan? The laptop is still giving me some issues, like spotify client not working, windows explorer crashing again yesterday, and some other minor issues.
  13. Hello Maurice, sorry for the delay. I run the scan you asked me, and again the reports seem to contain many personal information that I would prefer not to share. Anyway I would really like you to help me, today windows explorer crashed, and adobe reader stopped working again. Can you please tell me which part of the report you need so that I can provide it? I have seen that it is divided in section so this may be convenient. Thank you
  14. I do not have FRSTENGLISH in my download folder. I tried downloading it from bleepingcomputer.com, but my browser advised me against it. What is a reliable source to download it?
  15. Sorry, I forgot to mention it, but I completed the procedure you suggested and had no result. I can click on the link you mentioned to change settings of virus & threat protection, but then all settings are blocked and I cannot access them. Anyway, I understand that this may be a non-malware related issue and you cannot help me further. I wish to thank you again for answering my questions and guiding me through this series of check-ups, I am much more relieved now. with gratitude, Fabb
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