jhsawyer

Why should I do your job for you? Your company already knows precisely what it's doing here; I have removed the software and have told all of my followers to do the same.

I have to say; your software is completely shitting the bed here. I have listed this process as safe and added to the exclusion list (BTW, I should not have to do this!) from PC Matic Super Shield and it went away for like 3 weeks; now it's back detecting the same program for a "Generic" malware, which is completely FALSE. I understand that Malwarebytes and PC Matic are having a family feud over these issues, however, Can I please ask that you refrain from taking it out on the public who is simply trying to use their computers; Is that too much to ask?

Ok - so I added the folder for pc matic but that didn't do anything; so I added the previously detected exploit and that seems to have made a difference; UPDATE: Nope After I rebooted it came back; I am about to give up and completely remove this software; any final thoughts?

Ok - so I added the folder for pc matic but that didn't do anything; so I added the previously detected exploit and that seems to have made a difference. thank you.

So; if you read my post; I already added pc matic to the allow list; no change; and I cannot update the damn program because it says I can't until I remove the exploit!

Here it is as well..... mbst-grab-results.zip

I direct messaged to LiquidTension

I submitted the information to you; any idea's?

So I recently did a complete scan and Malwarebytes found this supershieldhookcpy32.dll file and suggested I reboot to complete removal; however, I have rebooted 22 times and it's still there? Any ideas how I fix this? When I open the web browser I get the first screen shot then after about 3 seconds it switches to the mandatory reboot screen; and the cycle repeats indefinitely; it's as if the Malware program is conflicting with pc matic and supershieldhookcpy32.dll specifically; which is strange because I have pc matic added to allowed programs within the malwarebytes program and they have operated just fine for the last 15 months or so.

No that did absolutely nothing; When I open the web browser I get the first screen shot then after about 3 seconds it switches to the mandatory reboot screen; and the cycle repeats indefinitely; it's as if the Malware program is conflicting with pc matic; which is strange because I have pc matic added to allowed programs within the malwarebytes program and they have operated just fine for the last 15 months or so.

Hello?

Did we skip a step? How do I remove and or dis-infect this file? OR is this a False Positive against PC Matic? Also, your link is not valid. The google link is talking about sync; how is that related to my problem?

Did we skip a step? How do I remove and or dis-infect this file? OR is this a False Positive against PC Matic?

Here you go.Addition.txtFRST.txt

So I recently did a complete scan and Malwarebytes found this supershieldhookcpy32.dll file and suggested I reboot to complete removal; however, I have rebooted 22 times and it's still there? WTF is going on here? Any ideas how I fix this?