Needhelp3

Thanks. Do you know if they are still in business? I will look up some staff in this forum and tag them to this thread. Very odd that one has to go through so much trouble in order to get some billing or renewal questions answered. I want to upgrade to have VPN, do you know if their VPN is any good? Their website doesn't tell you how many VPNs do they offer and covering how many countries. Thanks again for your time.

When I submitted the ticket last Thurs, I did receive a system generated auto reply email confirming that my ticket has been received on their end. That's all I had received. Nobody ever reached out to me and answered the questions in my ticket. Yes, the link you provided looks exactly like the pages I went to when submitting my ticket. I submitted the ticket with my online account at Malwarebytes.

Yes Malwarebytes Support Ticket 3004732 created last Thursday Apr 23. No response whatsoever. I liked Malwarebytes product, my current license is expiring so I am exploring different renew options for more add-on features such as VPN etc. But the lack of response after so many days makes me a bit nervous if they are still in business at Malwarebytes. It's a bit unusual for a tech company to be absent from customer service for so many days. Thanks.

Does anyone know if Malwarebytes support is open for business or not these days? I have been trying for many days now, absolutely impossible to get any support for billing questions I have. Am about to renew the license but would like to see what are the options for different plans. I tried opening a ticket in my account, I also emailed, no response whatsoever. Best,