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InnovativeSolutions

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  1. Hello. We are the developers of the DriverMax program. Malwarebytes have been very keen in keeping our program on their "PUP" list, even if we have written to them so many times. Our program is clean and has been on the market for many years now. Please make sure you download the latest release from our website, because your hash from VirusTotal isn't the right one. There are only two antivirus programs that are detecting DriverMax as PUP: https://www.virustotal.com/gui/file/3219cd4b6681741e96060b310411e39ac8963df88ee48c3158d9e1d28025ba04/detection https://www.virustotal.com/gui/file/497daa6d06ef1b643d1935a2cd0c0215892fb6743bf9e30a6e1f5ce179b93a1c/detection
  2. Hi again, My name is Ane Mari Tache from the Innovative Solutions Grup. We are the developers of the Advanced Uninstaller PRO program. I have been notified by our users that Malwarebytes detects our software products (described bellow) as malware. As a software developer I can strongly and sincerely vouch that the files below don't contain any malware. I have worked on these products, and know with 100% certainty that they don't contain malware. Please either whitelist our products or tell us, in detail, why they are considered malware. We would gladly cooperate with you in order to fix this problem which is damaging to us and to our users (and, by extension, to your users, also). Advanced Uninstaller PRO installation kit, with SHA256 dc3a5c424b34c37c05de517a63fc0d9b8001fb05c169ca7d306074885b74d8b2 from https://advanceduninstaller.com/soft/uninstaller/Advanced_Uninstaller13.exe This is what our users complain about: I just started getting this alert as trojan: Malwarebytes www.malwarebytes.com - Log Details- Protection Event Date: 6/30/20 Protection Event Time: 1:27 PM Log File: b5aeda84-ba9a-11ea-9cef-d09466f1598e.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.955 Update Package Version: 1.0.26181 License: Premium -System Information- OS: Windows 10 (Build 19041.329) CPU: x64 File System: NTFS User: System -Blocked Website Details- Malicious Website: 1 , C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\healthcheck.exe, Blocked, -1, -1, 0.0.0 -Website Data- Category: Trojan Domain: innofiles.com IP Address: 66.36.231.30 Port: 80 Type: Outbound File: C:\Program Files (x86)\Innovative Solutions\Advanced Uninstaller PRO\healthcheck.exe (end) The oldest program above (Advanced Uninstaller PRO) has been first released in 2002. It has been available for 17 years, spanning 10 major versions and countless updates, and has managed the transition from Windows 95, Windows 98, XP, Vista, Windows 7, Windows 8 and now Windows 10, and works on 32-bit and 64-bit editions of Windows. Does anybody think that any company would make such an effort to develop and update programs only to later add malware to them? It seems that your antivirus software made a mistake and added our program to it's malicious programs list. If this is not an error, please let us know what we need to change. Kind regards, Ane Mari Tache
  3. Hello. My name is Ane Mari Tache from the Innovative Solutions Grup. We are the developers of the Orange Defender PRO program. It seems that your AV program Malwarebytes is flagging our program as PUP.Optional.OrangeDefender on VirusTotal. As a software developer I can strongly and sincerely vouch that the files bellow don't contain any malware or PUP files. I have worked on these products, and know with 100% certainty that they don't contain malware. Please either whitelist our products or tell us, in detail, why they are considered malware. We would gladly cooperate with you in order to fix this problem which is damaging to us and to our users (and, by extension, to your users, also). Here is the download link: https://www.orange-defender.com/ Kind regards, Ane Mari Tache
  4. Dear Sir or Madam, I have noticed that Malwarebytes detects our software products (described bellow) as malware. As a software developer I can strongly and sincerely vouch that the files bellow don't contain any malware. I have worked on these products, and know with 100% certainty that they don't contain malware. Please either whitelist our products or tell us, in detail, why they are considered malware. We would gladly cooperate with you in order to fix this problem which is damaging to us and to our users (and, by extension, to your users, also). DriverMax installation kit from https://www.drivermax.com/soft/dmx/drivermax.exe DriverMax.exe - part of DriverMax mentioned above, false positive detection as PUP.Optional.DriverMax This is incorrect because: a. The user agreed to install DriverMax and it wasn’t deployed on the PC without his/hers knowledge b. You can deactivate it or stop using it at any time you like - and this is not something malware would allow anyone to do c. DriverMax is also listed in the Add / Remove Programs applet of the PC, allowing anyone to remove it from there as well d. The user is informed about the way DriverMax works An application should be considered "malware" only if it is installed on a user’s PC without their knowledge or with an improper description of it’s real actions. DriverMax has been available for a very long time. We have been the first to offer peer to peer driver updates, and massive development time and effort has went into it. Kind regards,Ane Mari Tache
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