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Hi Guys, Thanks for the heads up on the new version. I installed it and tried it out and no more issues with internet connection after running a scan. cheers Nor

No, you misunderstood what I said. As long as I don't run the scan everything works fine. If I run the scan I need to restart the system to get everything functioning properly. As exile360 indicated there is really no reason to run a scan as long as keep Realtime protection active since it is quite robust. This is what I intend to do. Cheers Nor

Yup. I'd be interested to find out what they find if anything. Whatever it is it's in the latest release. Nor.

Exile360, Thanks for that response. I wasn't aware of the fact that real time protection was that robust. With that being the case I'll refrain from running a scan. I do have a bit more info that may or may not help the developers track this down. Today after running a scan I opened windows settings and looked at the SYSTEM setting. I click on the ABOUT link and it never brought up the ABOUT info of my system. it just sat there and cranked. As before , after a restart all worked find. Cheers Nor

How does one get InTouch with support to open a trouble ticket on this?

Been at this for a week now and no change. As I suspected the earlier suggestion about running the scan manually and restarting the system does nothing to solve the problem. At this point I can't schedule a scan and be able to use my system as normally. I have to restart to be able to run my programs. Since no one has posted any other solution I guess I'm out of luck. Is anyone at MB looking into this?

SO I'm going thru the manual runs and restarts. As I said earlier everything runs smoothly after the restart. Today I ran MB and didn't restart immediately and tried running Firefox on the link I posted earlier. As expected it was extremely slow at coming up. However if I access the same link with MS Edge browser it comes up as quickly as always. My application which goes out and get the weather data was written In VB.net using Visual studio 17. I don't know if that has a bearing on the problem but it does look like MB is messing with something that handles the network communication by both my applications and Firefox.

OK got it. I just rand a manual scan and shut down and restarted. I'm nit sure how this will fix the issue but will give it a try for a while and see if things get better.

The manual scan should be a complete thread scan just like the scheduled scan. Right?

OK Guys, I just ran a full scan manually and the result was the same. No threats found and at some point thru the file system scan the issue reappeared. After completing the scan I tried to access Thunderbird ( Mail Client) to add to this thread but it would not access the Internet. I then tried to Sign out of my windows session. That failed by hanging up. Had to reboot to clear things out. I can't say for sure but I think this started after doing the last update of MB. Prior to that I never had issues. By the way this is a purchased version not a free version. Let me know what else I can try.

SO if I understand you right. I should run a manual scan and the allow the scheduled scan to fire off. I can do that and will report back.

There were no issues that required quarantine. Please read my original post to get a sense of the problem. Thanks Nor

Hi I noticed that you wanted me to post the complete log back to you here. Please find it attached. Thanks Nor mbst-grab-results.zip

I have collected the log data. Where do I send it? Also some more information about this issue. This AM I did a threat scan and took carful note as to when this issue happens. Some time during the FILE SYSTEM SCAN the issue reappeared. Firefox had problems opening the URL ( https://www.zooniverse.org/projects/zooniverse/wildcam-gorongosa/classify) . This site uses a lot of JAVA. My weather program that failed to get that data. And your MB-support failed to send data indicating that the network was down. ( see attached log) Time stamp 2020-04-18 08:42:16.297 mb-support-log.txt

Windows 10 64 bit version 1909. Malwarebytes Premium 4.1.0 I have experienced some strange happenings after running a tread scan on my pc. I use firefox to access some web sites which take forever to load if at all. I also have some VB .NET application that go out to the internet to get some data, this process fails. Inter net access using MS edge browser seems to be OK. to get things working properly again I need to reboot the PC. I had stopped running scans for a few days and had no problem. I ran it this morning and the issues popped up again. Has anyone else seen this? Anybody have an idea what's going on? Thanks Nor