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billsinclair

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  1. Maurice, Sorry, life got in the way. I haven't actually sat down at the desktop for days. Last I did, it was working well. My girlfriend was using it today and said it was doing well for her. For now, until I'm confident, I have Macrium doing a full image once a week. Fortunately, my back up drive is two terabytes. Each image is nearly 70 gb. I'll go back to monthly images eventually. So anyway, all seems good right now. I thank you very much for all your help.
  2. Maurice, I was surprised that ccleaner popped up as malware. I've been using it for many years. As for the 'software updater'; it was on the G drive which is my external back up drive. it's where I back up everything including my download folder for many years. I downloaded 'software updater' years ago and didn't like it so I uninstalled it but never deleted it from my back-up folder. I actually went ahead and deleted it just for good measure. ( MSRT said it removed it but it was still there ) ccsetup533 was also still there even though MSRT said it sucessfully removed it. Oddly enough, there was also copies of ccsetup # 510, # 514 and # 537 that MSRT didn't flag. I deleted all of them I also removed Avast updater and Avast Browser extension. I added the Malwarebytes Browser Guard extension for Chrome. I am wondering about this from MSRT: "Found Backdoor:Win32/Floxif, partially removed." Whatever it is it says "Partially removed". Does that mean part of it is still on the computer? Is that something that needs to be "fully removed"? Anyway, as of right now things seem to be working good. Chrome fires up when it is clicked. Thank you for all your help. Please do let me know what you think about this "backdoor" Bill
  3. Maurice, Ok, I ran both scans and have attached both logs. Let me know what you think Thank you very much msert.log SecurityCheck.txt
  4. Maurice, I installed version 1909 last night. There is also a pending update for .NET framework # KB4534132 that says it requires a restart. As well as a security update for Adobe Flash, # KB4537759 At this time Chrome will open and function but it was working before the update. Did you see anything in any of the logs that was suspicious, even if it is something with no known influence on Chrome?
  5. Maurice, A couple things first: After I exported the Malwarebytes log this morning I did do the quarantine. So, when I ran it just now it found nothing. I attached the log file anyway just in case. Also, since I re-installed chrome this morning after I re-booted, Chrome is currently working. It also worked when I used the run line command for incognito mode. I already had win 10 version 1909 installed ( a couple weeks ago ). That's when the problem started. I tried to un-install it and lost many settings in the process. That is what prompted me to restore my March Macrium image. Unfortunately even without the update, there seems to be a problem with Chrome ( not at the moment ). Earlier, before I found your site I did the below: Chromium was trying to install at every re-boot and I've read that in some cases Chromium can run unintended interference. So, I disabled the installer, deleted all instances of anything chromium that the system would allow then booted to a cmd prompt and deleted the remains. When I re-booted, Chromium no longer tried to install. Do you know of anyone having issues with chromium? I realize it is virtually a beta for Chrome but also being open source and continuously edited that it could be unstable. Is ther any truth to this? mb.txt
  6. Maurice, My name is Bill Thank you for answering. I am currently at work and the problem computer is at home. Once I get home I will follow your directions. Just for your information, I had the latest update from earlier in April but when I loaded my Macrium disk image I went to an image a month old. Seems odd though, you say I have a Win version a year old but regular win updates have been installed, so by all rights the version should have been current through early March. Be back to you in an hour or two. thank you
  7. Hi, I'm having the same problem as Smiley was having in one of your other posts. Nearly every day I have to re-install chrome to get it to start. I have win 10 home, version 1809 on a Dell Inspiron 3668 Desktop Intel Core i5-7400 CPU @ 3. ghz x64 based processor, 64 bit OS RAM 12. GB Seems to have happened since the April Windows update. However, I use Macrium disk imaging and restored to a pre update back up. But Windows updates itself as soon as I connect so I can't seem to avoid it. Chrome still will not open until re-installed. Anyway, I ran Malware Bytes, and all it found were some "PUP"; log attached. I ran AdwCleaner and have attached the log file. I ran FRST and have attached the two files. Is there anything you can suggest to allow me to use Chrome normally? It is a real PITA to have to re-install it every day. Thank you AdwCleanerS00.txt AdwCleaner_Debug-.log malwarebytes.txt Addition_14-04-202001_19_31.txt FRST_14-04-202001_19_31.txt AdwCleanerC01.txt AdwCleanerS01.txt
  8. Sorry, I just noticed I posted this in the wrong forum. Mobile rather than windows I'll re-post in windows malware
  9. Sorry, I just noticed I posted this in the wrong forum. Mobile rather than windows I'll re-post in windows malware
  10. Sorry, I just noticed I posted this in the wrong forum. Mobile rather than windows I'll re-post in windows malware
  11. Hi, I'm having the same problem as Smiley was having in one of your other posts. Nearly every day I have to re-install chrome to get it to start. I have win 10 home, version 1809 on a Dell Inspiron 3668 Desktop Intel Core i5-7400 CPU @ 3. ghz x64 based processor, 64 bit OS RAM 12. GB Seems to have happened since the April Windows update. However, I use Macrium disk imaging and restored to a pre update back up. But Windows updates itself as soon as I connect so I can't seem to avoid it. Chrome still will not open until re-installed. Anyway, I ran Malware Bytes, and all it found were some "PUP"; log attached. I ran AdwCleaner and have attached the log file. I ran FRST and have attached the two files. Is there anything you can suggest to allow me to use Chrome normally? It is a real PITA to have to re-install it every day. Thank you malwarebytes.txt AdwCleaner_Debug-.log AdwCleaner[S00].txt AdwCleaner[S01].txt AdwCleaner[C01].txt FRST_14-04-2020 01.19.31.txt Addition_14-04-2020 01.19.31.txt
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