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KeithAu9360

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About KeithAu9360

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  1. Ok, I have re-installed 3.8.3 which did a minor update to Malwarebytes Version: 3.8.3.2695 | Component Package version 1.0.629 | Update Package Version: 1.0.15486. I ran a scan again and it detected Chrome settings etc. Which I added to the Exception List. I also added C:\Program Files\ Trend Micro and C:\Program Data\ Trend Micro to the list. I also added the program folders for Malwarebytes to Trend, unfortunately I could not find the Program Data Files. With this version of Malwarebytes the system is running ok (although a little slower than it was without MB installed and running). As a side point, I cannot seem to stop Malwarebytes from starting when Windows starts up, (It is not listed in the start-up Programs in task manager). Further, there does not seem to be anything in the settings or any other section of Malwarebytes 3.8.3 to stop it from running at startup. There doesn't seem to be anything readily available when I do a search on the subject. - Some directions tell me to go to Startup and disable it, but as it is not listed in the startup selections I cannot do that. I will not run an update, nor will I accept an update, until I ensure this version is ok/ stable (for about a week). I will eventually "Try" the 4.1.0 with the exceptions in place, and if it crashes again I will put a post here.
  2. Please remember that the issue only arose with the 4.1.0 Update, it was running fine on this Windows 10 Pro Version 2004 19041.153 version, until the update. I appreciate the assistance but I think the program supplier should be doing something, I get you are a "Third Party Support" person and can only offer assistance. I just get annoyed when it is always"my system/ programs" causing the errors, and not the program I installed.
  3. I am pretty positive you cannot blame Trend as there are no onscreen warnings, nor is there anything in the logs of trend to say there is an issue with Malwarebytes. I will attempt to find the Exceptions list in Malware Bytes, but on last look there were no issues with Trend. One report I did get was from Chrome, but these were referring to "settings" in Chrome including Favourites and other similar settings. But certainly nothing to do with Trend. After I install Malware Bytes, I will reject the Update until I can add the Exceptions below for Malwarebytes Files by path C:\ProgramData\Malwarebytes\MBAMService\* C:\ProgramData\Malwarebytes Endpoint Agent\* C:\Program Files\Malwarebytes Endpoint Agent\* C:\Program Files\Malwarebytes\Anti-Malware\* or Folders by path C:\Program Files\Malwarebytes Endpoint Agent\* C:\Program Files\Malwarebytes\Anti-Malware\* C:\ProgramData\Malwarebytes Endpoint Agent\* C:\ProgramData\Malwarebytes\MBAMService\*
  4. I have no intentions of removing my antivirus program. It is far better than the standard Windows Security. I have no intention of leaving my computer open to Computer Viruses. MB is NOT an antivirus program as Trend does not detect a lot of Malware and Spyware. Hence why I use both. Now, I will repeat, I had the previous version of MB on my system and had no issues, but once I installed the update to 4.1.0 the issues started. I therefore say that if anyone needs to be making changes, it is Malwarebytes. Oh I have the PAID version, not the free version, so I would expect a little better support for what I am paying for. There were no issues until the latest update of Malwarebytes. So "blaming" my system/ software just doesn't cut it.
  5. You are obviously fairly young, or don't have a sense of humour... doesn't matter OH and it is actually called FARBAR. Maybe you can ask someone what F.U.B.A.R actually means... I was merely trying to lighten the mood...
  6. Ok I have run the tool and added the files Addition.txt FRST.txt
  7. You still have not answered the question - Do I have to install Malwarebytes and let it run before using the tool. Or will it detect issues without MB running?
  8. Actually, I just tried running the program, and even Windows Blocked it. So, what else do you suggest?
  9. So, do I need to have Malwarebytes installed, and running to run this program? Again, I repeat, with MB running It is almost impossible to run ANY program, the freeze when loading, or load and become unresponsive straight away. My system is NOT the problem. As, while I am typing this reply, I have Outlook, Chrome, and 3 other programs running (Not Malwarebytes as I uninstalled that) and my system is running fine. I have found with a lot of software providers they are not willing to accept that their software may be faulty. With Malwarebytes installed and running, My system ends up crashing - after my programs either dont load, or load then become unresponsive. Without Malwarebytes installed and running, My system runs fine. One can only accept that it is not the system, but it IS the software program causing the errors/ failures/ issues.I need a reliable system, up until the last update to 4.1.0 there was no real issues - except my system was running a little slower than I would like, but it did not crash. Now after the update, it became very unstable. Remove the program it is once again very stable and running as fast as it should be. I know the software provider WONT accept this, but I can guarantee it IS Malwarebytes CAUSING the problems. Further, the download was classified by Chrome as a possible risk. What "Guarantee" do I have that this is not risky software. If My Anti-virus program stops it, it means that there is a likely risk. If I disable my anti-virus program and run the software and it does cause issues with my system you certainly wont accept any responsibility, will you?
  10. The problem is, that if I install MB back onto the system and allow the update, I don't get a chance to run any programs, as the system stops working.... So, it will be practically impossible to run any programs, including diagnostic ones, with Malwarebytes running.
  11. Starting about a month ago Malwarebytes was causing programs to become non responsive, and the entire system to do the same. As my system was getting a little old, I "thought" maybe upgrade the system which I did a week ago. I made no changes to the contents of any HDDs and just re-activated windows for the new system... Unfortunately, the same problem occurred, I doubled the memory from 16 GB to 32 GB a brand new Motherboard and from a 3.2 GHz dual Core CPU to 3.6 GHz Quad Core. So, I bit the bullet (so to speak, and wiped the Drive clean and re-installed Windows and other programs, everything went fine, until today (Friday 27 March 2020) when I re-installed Malwarebytes. I installed the version I had saved (3.83) and it run fine, then it informed me that there was a later version (4.1.0) which I installed...... withing 5 minutes after installing the update the system crashed as it was doing before I made changes - In short, it seems that MB 4.1.0 is buggy. While I am no Expert with computers, I do know my way around them to the point I can build, and set them up to a working machine, and have very little trouble - if any - with them. I am aware, that if a program or program update has been written on an over-clocked machine, it can, and quite often does, cause a resource issue as because it was written on the over-clocked machine it expects to be able to use the same, or similar resources. I admit, I may be over-thinking the problem so I would ask the developers to look into this issue and come up with a solution to the problem. As soon as I "Exited" MB the computer worked fine, and obviously when I uninstalled MB, the computer run fine. Had I have known what the problem was a month ago, I would not have had to spend money - and a lot of time replacing hardware, and now, software as well. The previous version Of MB had no obvious issues, so I would suggest you look at this Latest version and see what changes were made, how it was developed/ written and see if you can solve the problem with a new update that does not cause issues.
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