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jek1234

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  1. OK, an update. Finally got this thing fixed by the shop. Took forever because they were working less hours due to the virus. They replaced the hard drive and put in a new copy of Windows 10. It cost me $100, with $75 of that coming from the labor. Everything seems fine now. Only question I have someone can walk me through. They gave it back to me with their own user with some unknown password, as when I log in it just goes in without me doing anything. I don't like this, and want to change the user name to my name and to put in a good strong password. Can someone walk me through the steps to do this. I would appreciate it. Thanks.
  2. Does this sound like an "expensive" repair, as computer shop repairs go, in general? I know you don't know exactly what is wrong from the wording, which is all the information I can give you. Sure would like to get into that F2 System Diagnostics as it instructs me, but nothing happens when I click F and 2, unfortunately. Any other combination of letters/numbers to maybe get "inside" and find out some more information? I doubt it, but just asking. I talked to another guy tonight who said it sounds like my hard drive just "went" or is in the process of "going", but nothing more than that. He did think it was fixable, that I do not have to buy a new PC. That is a relief. I hope it turns out to be true. This is an HP laptop Model 15. Only had, I guess, 3 or 4 years. Can hard drives burn out that quickly? We don't do much with it. I sure thought it was a hacker at first, but most have told me that is unlikely, but it is possible. I will be certain to backup my system THIS time. I have never done it, but this experience will stop the procrastination.
  3. Can I re-post this topic on other computer forums for other opinions? Last time I did that, I got into trouble. I would like to re-post on other forums for additional responses, without this topic getting shut down. Can I do this, or how can I do this without violating any Malwarebytes forum policy. Thanks.
  4. Not sure where to post this, so if made a mistake, sorry, and please re-post it in the proper forum. My laptop(Windows 10) was fine when I closed it down the other night, then the next day, trouble. Saw the following message on my screen: "Boot Device Not Found. Please install an operating system on your hard disk. HARD DISK (3FO)." "SMART Hard Disk Error--The SMART hard disk check has detected an imminent failure. To ensure no data loss, please back up the content immediately and run the hard disk test in System Diagnostics(F2)." "No hard drive installed. Please check power and data cables are connected properly". I cannot do ANYTHING with the machine. Cannot log in, sign in, nothing. This is only my opinion, but I believe I have been seriously hacked and my hard drive was either removed or taken over. Unfortunately, I do not have a backup made of my system, but after this, it will be the FIRST thing I do. Do you think this is fixable? It is way over my head. Haven't called the shop yet about it...wanted to see what you guys think first and maybe something to try and help me with this, but it sounds very bad to me. I did nothing "unusual" prior to this happening, such as downloading anything, etc. It just greeted me first thing the next day. I am quite upset. Please tell me what you think. If I have been hacked and need to get a new machine, I am going to invest heavily in security. I am SICK of being hacked over the years and I follow security precautions, have downloaded highly recommended products to catch malware, etc. and yet it still keeps happening to me. Thank you in advance.
  5. My topic "Hacker has made himself administrator of my PC". It was closed by moderator AdvancedSetup. I am still upset over this. I would like this post answered by the TOP moderator at Malwarebytes. Continuing- What would you have done if I slightly altered my post in the other forum, instead of copying and pasting it word for word? I also would like to know how you found out I was posting at G2G. I have always valued Malwarebytes products, downloads, forums, etc., over the years. This is the first time I have had this problem. As I said in my other post, I see nothing wrong with re-posting a problem at other computer forums for additional help, suggestions and ideas. It seems like you are taking this "personally". I still request opening of my post. If not, would you allow me to re-post it, but with different wording, or what would you require? I may also wish to post at other forums on Malwarebytes in the future. I assume I may do this. I would appreciate a reply. Thank you. John Kromka jek1234
  6. I have a very frustrating problem. For months now, a hacker has been on my computer calling himself "Jack". He is listed among the users when I start my computer. While he appears to not have done any "serious" damage he has done something which is very frustrating to get around and prevents me from doing certain things. More on that later. I can surf and browse normally with no apparent interference. I only became aware of "Jack" when I tried to change a setting on my computer and up popped a strange looking large box in the middle of my computer. He mostly stops me from changing settings. Like if I want to disable my WIFI up pops "his" box and prevents me. He also interferes with downloads. I want to try and get him off my computer if possible, without spending money taking this to the shop. As I said, he appears in the Users list and he appears to have made himself the Administrator of the computer. I have tried several things to get rid of him but because he has administrator priviliges(apparently), I get stopped cold every time. This is the only information I can provide. This is what it says on the box when he interferes with something(not all) I want to do, usually change a setting. In the upper left hand corner, it says User Account Control. Below that it says: "Do you want to allow this app. to make changes to your device"?(this makes no sense, because I am not using any "app" when I am trying to change a setting, for example.) Then below that will appear the area of the computer I am trying to make changes such as "Network Connections". Then it says" Verified publisher: Microsoft Windows." Then it says "show more details". When I click on that, up comes the following. which I have no idea what this is: CLSID: {BA126FO!-2166-IDI-B1D)-00805FC1270C} Then it says: "To continue, enter an administrator name and password." Then follows the name "JACK", followed by a blank white space, which I assume is the password. Under the password space it says: "LAPTOP/-2TIRGNAL\Jack". Then it says ",more choices", but when you click on that, up comes nothing. Then there are YES and NO boxes at the bottom. That is all on the box. He also has his own sign in page, which says "Jack" and a password space. I have not done anything in here, but bring it up when I click on his name in the Users column. I have tried everything I know to get into the User Accounts section of my computer to remove him and this problem. I hope somebody can come up with a solution I haven't considered. Thank you.
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