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nhat

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Everything posted by nhat

  1. Thank Exile, I got the logs and uploaded to my ticket. I will check those articles.
  2. Thank Porthos, I tried to run repair on the MB support tool, but It then installed a trial MB window version (I saw the malwarebytes folder in program file). I uninstalled it from control panel. Then Run mbstcmd.exe to cleanup again. Then installed agent again. Still got same issue. but I could run gather logs from support tool and I uploaded it from the tool also. Didn't know how to send it through email. Hopefully they can fix it soon.
  3. Thank you, Porthos. I did submit the ticket.
  4. Hi Exile, Thanks for your reply, I got this wen getting log. " we were unable to create the mbst-grap-result.zip, please notify malwarebytes support"
  5. Hi, I got a problem when installing the malwarebytes endpoint agent in one of our window 7 computer. We still have 3 or 4 window 7 service pack 1 build 7610. while others computer were installed successfully but 1 computer had a problem. The installation process showed "successfully" but when I went to C:\Program files\, I did not see the folder Malwarebytes. There is just 1 folder malwarebytes endpoint agent there. I also did not see the MBAMservice. I tried to used mbstcmd tool to remove previous version of malwarebytes, used adwcleaner to scan the computer and installed again, but still got same result. Anyone can help me this please, it just happened on 1 computers in among around 60 computers. Thank you so much.
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