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Edward5

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  1. that makes sense - and also why they don't invest as much resources into it... which is why I gotta wait. I just think they could handle this whole thing so much better by not leaving the customer in the dark for days. The automated system would suffice.
  2. Sure it's taking a while for a reason and I've had days of patience but it would be a simple fix to just tell customers using their automated response system that... we are busy and it can take a week or more to respond. (even though you already spoke to an actual person... it can still may take a couple of weeks max to respond.) but these types of turnarounds are silly... but don't leave anyone in the dark for days. Most will draw the same conclusion. Customers shouldn't have to pay for small companies that have a hard time making $ and can't hire enough staff to run the business. it is THIS reason I believe that they are losing out. I'm not alone in this treatment after reading customer reviews online.
  3. No need to learn about that in the forum when they send automated reposes immediately. No need to leave any paying customer in the dark. The automated response system has been used for as long as I can remember. It's easy to edit the message.
  4. That would be great if they totally ignore my statement about making a review and just fix the key issue. business volume sales... .that is exactly what I bought - Newegg bought wholesale and I bought a copy from there... and if that is the majority of their business, then spend the $$$ to setup the system to deal with it. A database of keys... come on. I don/'t think they scammed anyone on purpose; I think they just don't care much or devote resources to this as much as getting new business and development. I can respect that this isn't the forum for this but waiting day after day to get something installed on a computer leads people to try other avenues.
  5. if a security company can't deal with paying customer keys (or fix it ultra quickly when something goes wrong)... their software has no business protecting anything. Also, they are not a big company... 7 days to respond? That means $$$ is scarce and they have a limited staff. It's a catch 22... treat customers like this and make less $$ and in turn offer worse support; it's a downward spiral. Companies need to learn to take losses for periods of time for the good of the long term business. Customer reviews run business now.
  6. I can respect that. I can also see how easy it would be to include this approx. time frame for response in the auto-response. (which was 6 days ago) Either way, it wasn't an auto-response, it was a person asking for proof of purchase 3 days ago... Robert S was his name. I'm sure it can't be up to 5 business days to get a response after speaking with someone is it? That would make for a conversation that could take a month. It's 2020 lol... this isn't acceptable anymore.
  7. Yes I submitted a ticket and it was responded to but I mentioned I would be reviewing this experience and I haven't heard back in 3 days now. I included a screenshot of my email receipt from Newegg. If this is a known issue, there should at least be a system in place to quickly resolve it for paying customers.
  8. Any company that sells lifetime keys and then 6 years later, blacklists them and makes you provide proof of purchase.. is a company that can't be trusted. ESPECIALLY a security company. Luckily I only lost $22 bucks. LIFETIME.... and they couldn't manage 6 years. Never buy lifetime anything from small companies.
  9. I bought from Newegg, not some shady ebay shop. ANY company that sells a lifetime product, cancels your key and then asks for you to prove purchase is a joke. Luckily I only lost $22.59 with taxes... still, the company should pay for screwing it's customers. I sent an email explaining my story, it was responded to right away, once I mentioned I would be reviewing this experience... 3 days past and no more response. This is supposed to be a security company? They can't even keep track of buying customers... My duty is to notify as many as possible to STAY CLEAR of these crooks. I'd do small claims court if it was a more substantial amount... and they know this full well... but reviews work better, with enough reviews, we can remove a substantial amount of sales from the company - it should cost them more in the end than it cost the losing customers.
  10. I bought from Newegg, not some shady ebay shop. Malwarebytles is a fraud company stay away... ANY company that sells a lifetime product, cancels your key and then asks for you to prove purchase is a joke. Luckily I only lost $22.59 with taxes... still, the company should pay for screwing it's customers. I sent an email explaining my story, it was responded to right away, once I mentioned I would be reviewing this experience... 3 days past and no more response. This is supposed to be a security company? They can't even keep track of buying customers... My duty is to notify as many as possible to STAY CLEAR of these crooks. I'd do small claims court if it was a more substantial amount... and they know this full well...
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