-
Posts
1,337 -
Joined
-
Last visited
Content Type
Events
Profiles
Forums
Everything posted by Ried
-
[ RESOLVED ] Instalation fails at 12
Ried replied to Joyas's topic in Malwarebytes for Windows Support Forum
Closing this topic as it's been resolved. -
[ RESOLVED ] Instalation fails at 12
Ried replied to Joyas's topic in Malwarebytes for Windows Support Forum
You're welcome and very glad to hear all is well now! -
[ RESOLVED ] Instalation fails at 12
Ried replied to Joyas's topic in Malwarebytes for Windows Support Forum
Hello Joyas, You should have seen a message stating that you were missing an important Windows Update, did you see such a message? From the logs: See https://support.malwarebytes.com/hc/en-us/articles/1500004670861-Windows-2019-09-Security-Update-for-Windows-devices-running-Malwarebytes-home-products Below is the direct link to the 32-bit version of the Windows update that you need: 32-bit: http://download.windowsupdate.com/c/msdownload/update/software/secu/2019/09/windows6.1-kb4474419-v3-x86_0f687d50402790f340087c576886501b3223bec6.msu -
Hello CustoLibros, I do see your ticket on the HelpDesk, we'll assist you there shortly.
-
Hi Dave, thanks so much and that's exactly why. I would just recommend dismissing the item and just know that is why. It doesn't mean Browser Guard is not protecting you, it just means Security Advisor / Malwarebytes can't see that it's there.
-
Hi Dave, Very simply put, Malwarebytes is looking for a .default user and the Firefox enumeration in your log output is very odd. Example: FF DefaultProfile: 1drp0t9z.default FF ProfilePath: C:\Users\lriedthaler\AppData\Roaming\Mozilla\Firefox\Profiles\1drp0t9z.default [2022-07-25] In yours, there is only the path to the Profile folder, with no .default user indicated FF DefaultProfile: Profile FF ProfilePath: C:\Program Files\Firefox\Profile [2022-12-11] FF DownloadDir: F: Also, this is very odd, it is typically shown as just Default browser: Firefox Yours is listing out a path? What is that? How are you installing Firefox?
-
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
I'm sorry, yes it can be turned off. -
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
Thank you, I've passed the logs onto the Engineering Team for review. -
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
Understood, thanks for your help. 🙂 -
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
Hi - they'd like to try to catch more verbose logging when this happens: Open Malwarebytes > Settings (via the gear icon in the upper right corner) Under the General tab, scroll down to 'Event Log Data' and slide the toggle switch to 'ON" The next time you see the error with Malwarebytes Native Message service, quickly run the Support Tool > Gather logs.. I say 'quickly' because the logs grow very quickly with this setting On. We only retain a certain amount of logs, then they drop off. Please attach the new mbst-grab-results.zip in your next reply. -
Error when I try to activate my malwarebyte
Ried replied to Emilio's topic in Malwarebytes for Windows Support Forum
Instructions sent. 🙂 If you don't see the email from Malwarebytes, be sure to check your Junk or Spam folder. -
Error when I try to activate my malwarebyte
Ried replied to Emilio's topic in Malwarebytes for Windows Support Forum
Thanks! We're still being blocked in your hosts file. 0.0.0.0 keystone.mwbsys.com I'll re-open your Support Ticket and reply to you in the ticket - we'll continue there. -
Error when I try to activate my malwarebyte
Ried replied to Emilio's topic in Malwarebytes for Windows Support Forum
Hi Emilio, I closed your Support Ticket since you're being assisted here. Can you please run the Support Tool again and attach a new set of logs so we can verify the hosts file was reset properly? -
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
Thank you, that is quite helpful. I've reported this to our Engineering department and will be in touch with you if there is any other type logging they may need to help isolate the cause. -
Malwarebytes Native Message Service stopped working
Ried replied to dbartenstein's topic in Malwarebytes 4.x Beta
Hi dbartenstein, thank you for the logs. Just to clarify, is this is happening in Edge browser, or Mozilla Firefox browser? Also, does it happen sporadically, or does it seem to happen when you go to certain webpages? -
MWB Privacy causing crash of Win10 Network settings
Ried replied to NJeffcoat's topic in Resolved Malware Removal Logs
Hi NJeffcoat. As you do have a ticket on the HelpDesk, we'll continue there. Closing this topic for the time being -
What would be most helpful in identifying the problem, is if someone is willing to run WireShark while the issue is occurring so we can see which server is having the trouble. If anyone is willing to do that, please PM me. Thanks!
-
Hi, yes, we are aware that there is a timeout occurring for some folks - it's not our product, it's an issue with one of the servers that they've been working very hard to identify. The host of our servers were able to identify one, but we're not sure if that is the same one that is affecting you folks in the UK. Please keep an eye on it and let me know if the update check fails again. If it does, please see the PM I sent you about an hour ago.
-
Hi rorym16 would you be willing to send us a set of logs from our Support Tool?
-
There is an ongoing Support ticket, we'll continue working via the ticket on the HelpDesk
-
Hello JoeyBob, I'll work with you on this via Private Messaging. Please check your private messages in about 10 minutes.