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Bathory

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  1. Yeah I didn't mean for it to seem like I was ignoring you but those don't seem to be able for me to find / load. I have an end around but I have a few different bundles that I think are good(ish) deals. I'll mail back on my ticket, see what they can do to bundle it all into one.
  2. Yeah that is fair enough, sorry you're having problems with PM. Can I untangle the promotional stuff that still gets to my old (throwaway) account? Now that the issue of emailing has been sorted out I guess now I go to figuring out who to talk with in regards to a multi device license or buying multiple devices...any chance you could point me in the right direction?
  3. Yeah I took that in, but this may be more of an MB policy than a tech over-ride issue. (Not sure who determines the rules - already managed to violate it by having an inappropriate avatar, can't figure image uploads correctly and have not worked out the basic BBCode sets, but other than that I'm good, lol :P)
  4. Yeah, sorry I didn't mean to be an ass - I meant it in the most diplomatic way of saying "okay which admin would have the permission?" (i.e. to make the change). I used to run forums for about 10 years and even though IPB is more recent to use than say VB, the permissional tier system is the same. I'll PM him, see what he says.
  5. I need to change my email address (to the PM one) which I figure can be manually adjusted from the ACP as the domain seems to be blacklisted but only from the registration aspect, not from the user profile aspect (field etc). I would have to PM an admin to get that done though - or I could try manually do it from my own settings I suppose - any suggestion on a specific admin to ask?
  6. Just as an update, I received a response from Colin who was dealing with me on the ticket issue. He was very kind and extended the license by a year from the renewal date as agreed. Thank you again to the staff and members on here for the help and support they have given. Porthos I will indeed look to working out a deal with staff in regards to a multi license deal, I do have a forum related query that I would like to resolve too...which would be the best admin to contact in regards to that? I don't want to swamp multiple staff at a go with that for no reason. Thank you all, again.
  7. Thanks for the responses, I didn't expect to hear back from everyone but saw some e-mail notifications of messages in my other mail so I figured that I would reply. I'll await response to the ticket e-mail and if that sorts out soon, I'll leave things be. Thanks again to both of you, you;re both going out of your way to resolve this for me.
  8. So Maurice I tried it the more patient way...what I got for it: They billed me, even though saying that it would be for 2 years, put a renewal date of next year. Other than that, they emailed my previous email account, asking me to activate my subscription (this is where stuff like the notice before renewal may be getting lost, given that they seem to be sending stuff to the wrong email.) The individual who I was mailing with in regards to the ticket (Colin) did say that the ticket would remain open for a farther 60 days after, however decided to close it deeming that it had been resolved (not to my satisfaction, lol). I mailed back explaining that it'd basically done nothing as to what was promised, threw in a couple more things they'd gotten wrong but no response ; the decision to close the ticket was only a few days back though I wish that they would have waited until after the billing had shown the 2 year honor. (Granted, 3 more issues also popped up subsequently, too). I don't expect much else to be done now on MB's end - the correct mail is not even allowed by PM's forum (here) so I don't hold any hope of that being resolved. I haven't downloaded the software using this license so I'll ask for a refund and then uninstall off the device. If I get no response on that I'll get my CC company to refund the total and they'll chase it up with MB on my behalf. I did try being patient Maurice. It got me nowhere in the end. Thanks for trying though. I appreciate it.
  9. Sure - and yeah I was wondering what federal holiday was on a Sunday. /Unsure Sorry I came off as impatient ; I am not usually so bratty - not all month anyway lol. Hopefully this will have been resolved now.
  10. Yeah, I saw the message before, thanks. I'll reply to it (it was from Colin I believe) so I'll carry on from there. Thank you, I appreciate the response by mail from him and you on here and thank you Porthos and Maurice above.
  11. Can you show me where I even get to that part from? I am not even sure if that is off their webpage or the application itself...urgh this is one of the worst systems that I have used.
  12. Grrr that didn't format correctly. The last part of that reply was...screw it I'll post the whole thing again: I have been scouring through mail to find the 30 day alert - nothing yet. As to the date that I created the ST, it was on Jan 14th so I suppose it is still only 6 days on and only 4 of them are working days but from what I could tell, unless I said something I would just be left in the wilderness. Now the 20th (here, 19th PST, US) and still nothing. I am hoping that come the start of the week (working days etc), MB will get back to me. The grace period is good but I will be billed through the back end of next week and I can't even find a way of turning that off. It just says: (This is Quoting the text off the cursor) ________________________________________________________________________________________________________________________________________________________________________________________ Unable to delete this payment method as it is associated with a product set to auto-renewal ________________________________________________________________________________________________________________________________________________________________________________________ I suppose I can contact my card provider and ask them to block it if it comes down to it but I would rather see what I can do to sort it myself lest my lender indemnifies / issues a chargeback to MB but mainly because the help here seems to give me a lot of the answers a lot faster than MB ever get back to me. You'll tell me, I'll do it, it'll get sorted etc. Even though that is part of the purpose for having a forum, the usual "search it and they may already have the answer" prospect doesn't work as it all leads back to me needing someone within support to actually get back to me. This is proving a zero sum result in the end. If it does try renew, I get the grace period and it doesn't bill me within that period I'll be pleasantly surprised. I am not holding my breathe but it would give MB the extra time to get back to me, given how busy they are. Thank you though for your response Maurice, you are courteous and I appreciate it. (Btw given that the 27th is a federal holiday, if I don't hear back from MB by the end of the week I doubt I will from here on in at all, I did file a ticket nearly 2 whole weeks before that day even approached).
  13. I have been scouring through mail to find the 30 day alert - nothing yet. As to the date that I created the ST, it was on Jan 14th so I suppose it is still only 6 days on and only 4 of them are working days but from what I could tell, unless I said something I would just be left in the wilderness. Now the 20th (here, 19th PST, US) and still nothing. I am hoping that come the start of the week (working days etc), MB will get back to me. The grace period is good but I will be billed through the back end of next week and I can't even find a way of turning that off. It just says:
  14. Mon / Tues should be fine though I wouldn't want to leave it beyond that. I can't even seem to find the 5 device suggestion online anymore, either which is not great but I;ll wait a couple days and see what comes up. Thanks again for all the information!
  15. Mine is GBP / Euro btw (if need be) - I get 79 for 5 or 39 for 1, as well but can't figure out if I will be ineligible as an existing customer for a multi license deal or not...
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