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paul95682

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  1. Latest Update: My PC has been running ver 4.0.4 with Web Protection OFF. No BSOD, but when I Right Click and "Open Malwarebytes" I get an App Crash: See attached for details. I also used the support tool to grab logs. appcrash.txt mbst-grab-results.zip
  2. I havembst-grab-results.zipI uninstalled using tool, reboot, install using tool. Verified I have correct version: And when Web Protection is ON I still get BSOD. Here are the logs and dmp: Here is the memory.dmp https://drive.google.com/open?id=1Eg0WZ6cQti_-buxFLD9DWrnSFLR-KgGC I have Web Protection turned OFF, Thanks for all the work you guys are doing to fix this problem
  3. mbst-grab-results.zipI uninstalled using tool, reboot, install using tool. Verified I have correct version: And when Web Protection is ON I still get BSOD. Here are the logs and dmp: Here is the memory.dmp https://drive.google.com/open?id=1Eg0WZ6cQti_-buxFLD9DWrnSFLR-KgGC
  4. I used the support tool and did wait for it to finish. reboot, used REVO to check that it was uninstalled. then I installed it once using the tools installation. BSOD. then used tool again to remove and install from the link i gave you, https://malwarebytes.box.com/s/3kw7vdtf7fkacyh29hinb271advadyjw I will try again. stand by.
  5. https://malwarebytes.box.com/s/3kw7vdtf7fkacyh29hinb271advadyjw
  6. How to I manually update the component package? The update checking routine seems to not work
  7. Beta updates is turned ON and it says I'm up to date.
  8. I followed your directions above and installed the latest beta: ver: 4.0.5.51 update pkg: 1.0.17689 component pkg: 1.0.797 When I turn web protection on I BSODed. see attached logs and dmp. mbst-grab-results.zip https://drive.google.com/open?id=1L8_IrVPSs-fkCP7EqBrPg3uyUgswVnF9
  9. I still had the BSOD related to mwac.sys after installing the Beta Version 4.0 version1.0.801. FYI mbst-grab-results.zip
  10. I did the Clean step using your support tool, which removed Malwarebytes (I had to force shutdown because the support tool was keeping me from shutting down) . And I have not re-installed it yet. So no I have not had the problem again, but don't have malwarebytes installed yet and need to go to work. So I will install it later and let you know if the same problem exists. Did you see anything in the memory.dmp that I need to be aware of?
  11. It still has 2 minutes left to complete the upload.....FYI
  12. Here is the link to Google Drive that has my memory.dmp. (memory.zip) I am having the same problem BSOD mwac.sys Thank-you
  13. I am having the same problem BSOD mwac.sys mbst-grab-results.zip
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