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Piscatory

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Everything posted by Piscatory

  1. I've had a problem ever since I first purchased the lifetime subscription to MB where it will either totally disappear - icon will disappear completely off my desktop shortcuts and can't be found in my files/applications, or if it's still on my desktop, it will not work to open the program. This often happens after an automatic upgrade. Sometimes I've been able to remove and reinstall the program. Generally I need to contact MB support and they will fix it. It will also turn itself off randomly. I'll notice I haven't had any scan notifications for a while; check MB, and find out it's been turned off. I recently read the issues with the lifetime subscriptions, however, I'm only using it on my laptop. I've had two or three different computers since purchasing the lifetime subscription, but they're not shown as being protected. My account information is now showing I have 0 of 1 computers protected. So it appears MB has turned itself off again, but none of my attempts to reinstall it will work. This is getting a bit frustrating; has been going on several years, and I'm only getting a temporary fix from MB.
  2. Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/15/19 Protection Event Time: 9:50 AM Log File: 5cb00872-1f63-11ea-b88e-842b2baf1a89.json -Software Information- Version: 4.0.4.49 Components Version: 1.0.770 Update Package Version: 1.0.16214 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 Generic.Malware/Suspicious, C:\Users\Ross\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6C799SHD\pctuneuppro.exe, Quarantined, 0, 392686, 1.0.16214, , shuriken, (end) alwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 12/15/19 Protection Event Time: 9:50 AM Log File: 5cb00872-1f63-11ea-b88e-842b2baf1a89.json -Software Information- Version: 4.0.4.49 Components Version: 1.0.770 Update Package Version: 1.0.16214 License: Premium -System Information- OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: System -Blocked Malware Details- File: 1 Generic.Malware/Suspicious, C:\Users\Ross\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6C799SHD\pctuneuppro.exe, Quarantined, 0, 392686, 1.0.16214, , shuriken, (end)
  3. Not sure if this is the place to report possible false positives. I recently downloaded another malware/cleaner program, and MB identified it as malware. I spoke with the tech from the app, and she said to disable MB then download. I did this, got the app, and it seemed to work. However, MB keeps identifying it as malware and quarantines it. Attached are the log files. Thanks Possible false positive 1.txt Possible false positive 2.txt
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